SHP - Shirley Medical Centre

Many revisits for errors on prescriptions, appointment booking errors, arbitrary removal of essential medicine from repeat prescriptions without communication.

Before the merge the practice was brilliant. I called on Friday 13th ( no appointments available, told by a GP I do not know, through the receptionist to call 111/ take myself up to hospital. I called 111 who told me they have so many appointments at the GP practice that 111 can book. They told me I would get a call off my practise which is Jacey within 12 hours. I waited until 6.30 and no one called. So now it’s the weekend, I’ve been struggling & my husband called 111 to say what a disgrace that I was not called by the surgery, they said they had sent it across to the surgery so didn’t understand why they had not called me. Katie Road Walk In ended up talking to me about what additional medication I can take for the pain etc this morning & told me to call my own GP next week ( due to them not being able to see my notes ) - my thoughts are, what is the point? Because I cannot even speak to a doctor from my surgery!

Don't know who I was speaking to and I felt they didn't listen to my concerns. I advised I was still waiting to see a respiratory specialist, who had changed my medication without even speaking or seeing me.

Every time I telephone I am in a queue which I accept. When my call is answered and I explain my issues I am told I will be passed to a colleague and then find I am in another queue at around number 40. This call is never answered and I am cut off.

2 hour wait times
Will not see babies with temperatures
Told to call 999
Shirking responsibility to A and E
Shameful

Long waiting times for phone calls to be answered, long delay in referral to hospital, poor handling of prescription requests

2 hour call waiting times. SHP reporting 8 mins, who are they kidding?? Maybe to get through to the first person who passes you through to another queue. Lack of children and midwife services. No appointment to see midwife until 32 weeks despite being high risk. Only got seen then as made complaint!

Over 50 th in queue, bad attitude by receptionist and then put into further +40 queue. Message said could be done online so put down phone and tried only to find my patient access was blocked for appointments.

I telephoned the surgery and waited 30 minutes for the call to be answered I was then referred to another team and put into another phone queue and waited a further 40 minutes before this was answered. Solihull Healthcare Partnership appears to be operating as a call centre rather than a GP surgery. Appalling service, very difficult to speak to anyone, I asked to speak to the Practice Manager but was in a meeting. Worst thing that happened joining Partnership.

very helpful staff when you get through but it took me 1 hour 44minutes to speak to someone for 4 minutes! Telephone answering times has let them down terribly!