Phone waiting time
I telephoned the surgery and waited 30 minutes for the call to be answered I was then referred to another team and put into another phone queue and waited a further 40 minutes before this was answered. Solihull Healthcare Partnership appears to be operating as a call centre rather than a GP surgery. Appalling service, very difficult to speak to anyone, I asked to speak to the Practice Manager but was in a meeting. Worst thing that happened joining Partnership.