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Reviews (860)

Very good care

Ophthalmology
November 30, 2023
I have had regular appointments at the ophthalmology department. The staff are very good, they are very gentle in their examinations and have taken good care of me over the years.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your regular ophthalmology appointments have always gone so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Long wait but outstanding once seen

Physiotherapy
November 30, 2023
My referral took 9 months but I have been very happy with the service since I have been seen. The staff are very good.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that your physiotherapy referral took so long we are pleased to hear that the service you've received has been so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

12 week scan appointment went very well

Maternity services
November 30, 2023
My 12 week scan appointment went very well. The staff were all great. The midwife was lovely, and the reception staff were very friendly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear that your 12 week scan went so well and that the staff who dealt with you were so lovely.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Maternity care is good

Maternity services
November 30, 2023
It was my first visit to the maternity department at this hospital. My appointment has gone well and the midwives are lovely. The vending machine was not working which was disappointing.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are sorry to hear that there was an issue with the vending machine at the maternity department when you visited we are pleased to hear that otherwise the appointment went well and the midwives took good care of you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Small department seemed overstaffed

Imaging
November 28, 2023
I attended a routine mammogram. The staff were lovely, the unit was very hi-tech, with clean and bright facilities. The appointment went very well, but coming from an NHS background I made an observation. There were three members of staff in the unit, they welcomed me, checked me in, showed me to a cubicle which was visible from the seating area and then showed me back to the seats. I felt that the number of staff was a waste of resources and that three people were doing a job that one person could have managed.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that your mammogram appointment went so well.

If you would like to provide any more information or further feedback about your experience (in particular your comments about staffing levels) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

MRI appointment went well

Imaging
November 28, 2023
I recently had an MRI, the appointment went well. The staff were lovely, I did not have to wait around long. Overall a good experience.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how well your MRI appointment went and in particular that you didn't have to wait long.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

X-ray appointment went well

X-ray
November 28, 2023
I was referred to the hospital for an X-ray by my GP. The appointment came through quickly, and went very well. I got the results back quickly too.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear that you were referred and seen quickly for your x-ray appointment and that the results came back so quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good care from dermatology department

Dermatology
November 24, 2023
I have been under the dermatology team for years. I was recently seen and referred for a biopsy. I was very happy with the thorough examination and the level of care provided.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are pleased to hear how good the treatment you've received from the dermatology department has been over the years you've been under their care.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Wonderful end of life care

November 24, 2023
My partner passed away at the hospital. He had been very unwell. The staff did a wonderful job keeping him comfortable, and they were a great support to us all through the last days of his life.
Anonymous

Reply from UHB Solihull Hospital

Dear Relative

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are obviously deeply sorry to hear about the loss of your partner we are also pleased to hear that the staff took such good care of him and were supportive to you all during his last days.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Good X-ray appointment

X-ray
November 24, 2023
I recently had an X-ray at Solihull Hospital. The hospital is clean and bright, the volunteers do a great job showing people round and helping them to the right area of the hospital. My appointment went very well. I was seen promptly and the staff were very nice.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear how well your x-ray appointment went - in particular how clean the hospital was, the hard work of the volunteers and how promptly you were seen when you arrived.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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