UHB Solihull Hospital

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Based on 870 reviews
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Reviews (870)

Good experience at well run hospital

Outpatients
October 13, 2023
I have attended a number of appointments and my experience has always been good. The hospital is clean and bright, and the staff are warm and welcoming. Appointments go well as departments are well run.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your experience at your appointments has been consistently good and that the staff are warm and welcoming.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Discharge process was too slow, I walked out

October 11, 2023
I was recently admitted for treatment. The delay in discharging me was ridiculous. I was told that I was being discharged and that it would take a couple of hours to have the paperwork ready. After waiting several hours I was still told that I would be going home but that I had to wait for the paperwork to be completed. In the end I got so frustrated with waiting that I just left. They called me later telling me that I had to go back but I politely declined.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that you had an issue with discharge, that it took so long and you felt the need to self-discharge.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent Service from Haematology

October 6, 2023
The haematology department provide a fantastic service, and my experience of this department has always been outstanding.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the care you've been receiving from the Haematology team and that your experience has been consistently outstanding.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good care from the cardiac team

September 29, 2023
I had a pacemaker fitted and have attended regular appointments since. The staff have been great. Appointments always go well and I have no complaints.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that the care you've received since your pacemaker fitting has been good and that your appointments go so well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good doctors & very friendly staff

Outpatients
September 22, 2023
I recently attended with my 6 year old child for an appointment. It was very organised we were seen very quickly with no waiting. The doctors were very good, and very friendly.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your child's appointment went so well and they were seen so quickly. We're also pleased to hear that the doctors were so good.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very thorough follow up appointment

Outpatients
September 22, 2023
I attended my post op 6 week check up. The staff were very thorough and listened to my concerns. They have referred me for further tests and I am waiting for the appointment to come through.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your 6 week follow-up appointment was so thorough.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Day surgery went well

September 22, 2023
I had surgery to repair a hiatus hernia. It went well and I was discharged the same day. I was well cared for and given advice and contact numbers about what to do should I feel unwell or experience any problems.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear that your day surgery went well - and that you were discharged the same day with plenty of information about what to do if you felt unwell.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

8+ months wait for paediatrician appointment

Outpatients
September 22, 2023
We were referred for a paediatrician appointment for an ASD assessment over 8 months ago. We have been given no indication of when the appointment is likely to happen other than to be prepared to wait longer.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that you have had a long wait for a paediatrician appointment.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Staff numbers need to increase

September 12, 2023
I was an inpatient and underwent surgery. I spent over a week in the hospital during my recovery. Some nurses were good some not so good. There was a clear difference in the care received from staff nurses and bank nurses. The young staff nurse was dead on her feet trying to care for everyone the best she could while the bank staff did not seem to care at all. I felt bad for needing help and assistance from the staff. I was in a room on my own and a nurse walked past and I called for help. She popped her head around the door and was very abrupt with me, and told me that I had a bell to ring. She walked off so I pressed the bell but no one came to my assistance for over 30 minutes. I felt I was left to my own devices and it got very lonely despite having visitors. There is no day room like there used to be on wards, and there was no television to watch. The food at the hospital was rubbish.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you for taking the time to provide feedback about Solihull Hospital– apologies for the delayed response. We are really sorry to hear that there were some issues with the care you received - in particular the difference between bank staff and permanent staff, being left on your own, the lack of a day room, the lack of a television and the standard of the food.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Never a bad experience coming here

Outpatients
September 12, 2023
Solihull Hospital is a very good hospital. The facilities are clean and bright. The staff are nice. Appointments I attend here always go well.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear that you've been so happy with your experiences - in particular the facilities and the staff.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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