UHB Solihull Hospital

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Reviews (860)

Good but administrative errors occur

Outpatients
September 8, 2023
The hospital is bright and clean, and the staff are very kind and helpful. Administrative errors have occurred recently, when I attended for an appointment I was not booked in their system to attend and another appointment had to be made. This was most inconvenient and resulted in me losing more time at work.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are really sorry to hear that there was an error that led to an issue with your appointment we are pleased that you're happy with the hospital environment and the attitude of the staff you encountered.

If you would like to provide any more information or further feedback about your experience (in particular more detail about the administrative error) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Building works are making it difficult

Outpatients
September 8, 2023
I have had no problems with the quality of care and treatment. The only problem I have experienced is the ongoing building works which have made it harder to navigate my way around the hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. Whilst we are sorry to hear that you had had some issues getting around because of the building works we are pleased to hear that there were no issues with the care and treatment you received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Eye screening appointment went very well

Ophthalmology
September 8, 2023
I attended an eye screening appointment, this was my first visit to this department at Solihull Hospital. The appointment was quick and they have a good system in place. I was seen on time, had eye drops administered, waited for 20 minutes and was then seen again. Compared with visits to eye clinics at other hospitals this experience was outstanding.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear that your eye screening appointment went so well - in particular how quickly all aspects of the visit were done.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Prompt service with friendly & helpful staff

Outpatients
September 8, 2023
My experience has been good. I was seen on time and given the all clear. The hospital has good sign posting and there are volunteers on entry who assist you. The staff are very helpful and polite.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the experience you've had - in particular being seen promptly, the good signposting, the work of the volunteers and how helpful and polite the staff are.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Good service I called for an appointment

Outpatients
September 8, 2023
My experience is always very good. I called for an appointment and they booked me in.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are pleased to hear how happy you are with the service you've received around your appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Outstanding general care

Outpatients
September 8, 2023
General care of elderly patient is outstanding. The staff are very responsive and I have always felt very well looked after. They are very good with hearing loss.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital- apologies for the delayed response. We are really pleased to hear how happy you are with the care that elderly patients receive - in particular how responsive the the staff are and how they look after patients with hearing loss.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A very good service provider

Outpatients
September 8, 2023
They provide a very good service and care, it's local which makes it convenient to attend. My experience here is always much better here than at Heartlands hospital.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are delighted to hear about the care you've received.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Brilliant diabetic eye care

Ophthalmology
September 8, 2023
I have been here many many times over the years for regular eye checks as part of my diabetic care. I have never had a bad experience, The staff are wonderful.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that your care at the diabetic eye clinic has been so good over many years and you've never had a bad experience.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Only problem was waiting for the appointment

Ophthalmology
September 8, 2023
Appointments at the eye clinic have gone very well. The only problem has been waiting for the referral. We waited such a long time I decided to opt for a private appointment but we have been referred back to NHS care.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are sorry to hear that there was such a long wait for a referral but pleased to hear that the appointments themselves at the eye clinic have gone well.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very good care from ophthalmology department

Ophthalmology
September 1, 2023
I have been attending regularly for injections in my eye. The procedure is very painful but it has helped improve my vision. The staff are very friendly and I am never waiting long for my appointment. I was sent to an alternative UHB hospital for treatment but have requested to move back to Solihull because it is much closer for me to travel to on public transport.
Anonymous

Reply from UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear that you are happy with the care provided by the ophthalmology department - in particular how friendly the staff are and that you never have to wait long for your appointment.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Solihull Hospital

Contact

01214242000

Solihull
West Midlands
B91 2JL

Location

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