an appointment; you wait to speak to a switchboard and then get put through to the care team which takes ages so don’t believe the claims that calls are taking less time. The initial one maybe, but then you have to wait even longer to speak to the ‘care team’ . This was to make an appointment for an asthma review. No appointment available, told I would get a call which never came so called again online today to be told no appointments available till December. No wonder A&E departments are not used properly it’s due to frustration at being unable to see a GP !
10 mins max in the phone queue. Now it is usually 60-90 mins with a switchboard transfer in between (so essentially two queues). 55,000 patients have been bottle necked into one phone system which is quite clearly understaffed. Rather than individual surgeries dealing with their own patients, as was the case before the merger.
SHP are applying a business model more akin to a private profit orientated company than a vital tax funded public service.
Very worrying for the community. Never experienced this in my lifetime.
created patient care has dropped, you can never see your GP of choice instead having to speak on the phone only to anyone - often hard if a personal issue and most of the surgeries are closed and no longer seeing patients.