SHP - Monkspath Surgery

Treatment was fine at this surgery but difficult to get access.

Try to call to get an appointment. Only to wait on hold for over 45 mins to be cut off to call back another long wait and then to be told no appointments but can fit me in in either grove or blossomfield - this isn’t good when have no car and being ill and don’t want to get a bus or taxi when i literally live over the road from monkspath! Yet every time I walk by it is full of elderly people who seem to have no issues in getting an appointment/booking routine appointments. It seems this surgery is mainly for elderly patients who wish to talk about their ailments on a routine basis! Discrimination at its finest!

You have to queue outside from 8.30 to make an appointment that is not for today. Good way to spread bugs. Not good in poor weather. Very long queue on the telephone.

Happened twice when I’ve held for a hour and get cut off at 1 hour 1 min.

Am not happy with how this new partnership works. It is difficult for me to see the same doctor and I wait for hours on the phone to get a response back.

I have been waiting on my Gp to get an appointment for scan since I was diagnosed with Dementia.

3 weeks ago I went to get my blood sample at my gp. The nurse started telling me that I need to lose weight and I have to stop eating certain food . I feel that it was totally unprofessional and that comment made me feel unhappy about myself and felt hurt by the professional.

Long waiting queue to speak with someone at the surgery. Reception giving medical advise. Waited 8 weeks to be seen for a skin problem. The problem is still there and am waiting to be referred to a dermatology

Had to go private for my son's foot problem that was over looked by health visitor.

Not happy with the Solihull integration, before this it was passable
One cant even get an appointment or even get on the call tree & even if one get on, the wait is almost hour!!
I need not say more !!