SHP - Monkspath Surgery
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Based on 258 reviews
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Reviews (258)
Seen quickly
January 21, 2022
A very efficient service. I was seen and sorted out very quickly.
Wonderful service
January 21, 2022
It's all good, I think its wonderful service here. Very good.
can't get through on the phone
January 21, 2022
I'm constantly having to go in to the surgery as I can't get through on the phone because of the SHP merger. It's very time consuming.
hard to get through on the phone
January 20, 2022
It's great booking in person here as a walk-in, but it is hard to get through on the phone. Ever since the merger it can take around 40 minutes on hold, better to walk in and book.
great staff
January 20, 2022
Great staff, very friendly. I always have a good experience here.
very satisfied
January 20, 2022
very satisfied with the service here. The staff were kind, welcoming and efficient
efficient
January 20, 2022
efficient service, they work well as a team
absolutely brilliant but
January 20, 2022
absolutely brilliant when I came in here but I couldn't get through on the telephone
Extremely difficult to contact the practice .
December 23, 2021
Extremely difficult to contact the practice and more so to get appointments for most anything.
Impossible to get an appointment
December 19, 2021
After trying for 3 weeks to get through to SHP, finally answered 13 December, and appointment made for 23 December, at Jacey surgery when Monkspath surgery is 2 minute walk away. Age 72, need someone to take me. Now cancelled because of level 4 Covid Response Action Plan! Last time Monkspath promised me a triage call, it took 5 weeks, because my name had been missed off the list. Monkspath used to be a good surgery. Since it became part of SHP it is absolutely dreadful.