SHP - Monkspath Surgery

45 mins in queue to be told e mail sent to me was incorrect. Medication ran out in 10 days, first appointment for review 3 and half weeks ahead.When Gp rang it was 2 hrs later than booked and I had to re schedule my work diary to avoid repeating the whole sorry queueing process again

Near impossible to contact on the phone lines. When you do get through it is broken promises. Several times referrals have not been passed on to the relevant department which has meant I have had to chase them up. Recently I called regarding a prescription change for my son. The call handler assured me it would be amended and be ready for collection within a few days. Needless to say the pharmacy had no record of it. On calling in person to the surgery the lady on reception confirmed that a note was made on my son's notes....but not actioned so it just sat there! Not good enough!

Since the move to SHP, service terrible. Use to be 3 or 4 in queue, now 40 plus and have been 100 plus. Poor.

It is a nightmare getting an appointment as the Dr needs to speak to you first before an appointment is given. The phone line is a nightmare and then a Tel call in 4-6 weeks time. Once you pass that, the doctors and nurses are wonderful. Luckily, we are relatively healthy. I have a niggly issue that I don't think it's urgent, hence not contacting the Dr, so have been going to private physio. Just worried that it might be something more serious

Before merged to shp this practice was fantastic but now it’s impossible to see a doctor and can get sent to any of the 7 doctors surgery in the area. Phone system is shocking and waiting time (if you can get on the system to even get onto it) can be soo long to then just be told there’s no appointments phone again tomorrow!! No help what do ever!

Diabetic nurse exceedingly rude to my 78 year old mother during a telephone consultation. Proceeded to argue with her about her own health conditions and would not give me any of her blood results when asked politely. Told her she was obese (she is 59kg) and didn't want to know about her worsening diabetic neuropathy (nor would she refer this). Told her to conduct 2 hourly blood glucose tests for a week when her BMs are in normal range as advised by a diabetologist.

Long wait to receive telephone appointment over 7 days. Miss information received. Advised X-Ray would be arranged and nothing happened. 26 mins before I was advised I was 15 in the queue and 56 mins before I got to speak to someone all at a time when I was feeling very unwell.

Reception staff and GP's very helpful but booking an appointment over the phone is virtually impossible!

Need to discuss health problems face to face. Not with an admin person.

Long queues on the phone then no appointments. Services spread over various surgeries even though as a local resident I can walk within 2 minutes to my local surgery. Has definitely gone down in performance since becoming part of SHP!!