usual getting through on the telephone was a nightmare then your put through to another queue. Was asked best number to get back to me on, I said mobile. Then someone phones me back on landline, lucky I was in. This is just incompetency on behalf of whoever asked me.
Once the GP phoned me back, he was very good and very effective. Seems to me the problem is in contacting the practice. They need more staff answering calls and processing patients queries. Whole contact system is a joke. I’ve worked in nhs for 40 years and this would never have been acceptable / allowed in our department.