SHP - Monkspath Surgery

Very slick, well organsied

Very well organised, everyone called in at their allocated times. Ushered through to injection rooms, in and out on a flash.

Not my own GP Surgery but excellent Staff and the way it was co-ordinated.

Staff and everyone else involved in the Covid vaccinations brilliant .. so well organised thank you

Had my first Covid jab on 4th March
Extremely efficient..staff and all lovely Covid Marshall staff directing us in .. big thank you to all of them

Was contacted via telephone to visit the surgery for a health check. Visited surgery, appointment was on time and all Covid protective measures followed. Follow up appointment made for results.

had a serious situation between christmas and new year and ended up having to go to A&E in redditch. following on needed to get a form completed for PMI claim, had to hand deliver to Northbrook and after 2 weeks of chasing had to collect from Northbrook as no one understood the importance and need for the form despite advising everyone. staff need better support and training.

Just shut up shop last March, couldn’t care less about patient med reviews just hand out repeat prescriptions, impossible to get in touch with or get a routine appointment

I telephoned (number 42 in the queue) explaining that I had excruciating stomach pains I was given a telephone appointment for two days ahead........the doctor that telephone was very helpful but how can they diagnose my symptoms over the phone!!!!! ...also my husband is highly vulnerable but no indicattion as to when he will recieve covid19 vaccination!!!!!!

I had to contact the practice as an emergency, as usual getting through on the telephone was a nightmare then your put through to another queue. Was asked best number to get back to me on, I said mobile. Then someone phones me back on landline, lucky I was in. This is just incompetency on behalf of whoever asked me.
Once the GP phoned me back, he was very good and very effective. Seems to me the problem is in contacting the practice. They need more staff answering calls and processing patients queries. Whole contact system is a joke. I’ve worked in nhs for 40 years and this would never have been acceptable / allowed in our department.