SHP - Monkspath Surgery

Since the merger with SHP the experience of using this surgery has massively declined. You can now expect an hour queue on the phone to get an appointment (IF you are lucky enough to actually get in the queue and it’s not full) and then when you do get through you’re given a two hour slot two weeks away when I doctor will ‘try to call you’. Absolutely shocking service and they’ve removed the option of any online booking so you have to call.

My Mother is a Patient at this Practice, she was discharged from Hospital last Friday.
Dr A Ramachandran popped in to check her meds, but, noticed she was missing some meds from her discharge pack. Dr R said get in touch with Practice and get this added to the Blister Pack. BUT! No ones picking up...
My wife works at Warwick Gates Surgery, she said try this route?

Monkspath my surgery is practically on my doorstep but to pick up a doctor's letter, requested at monkspath, I had to go to grove rd!!
Now I have to go to shirley medical centre for a diabetic review as monkspath dont do them any more!!
What do they do except keep you hanging on the phone for hours.
I dont drive and have trouble walking so how am I expected to travel all over solihull with my own gp on hand.
Our gp has also been changed without permission too. Disgraceful service

Surgery are mostly helpful but cannot book appointments online! Extremely long queues on telephone to book appointments!

However COVID vaccination programme has beem very well run and is greatly appreciated.

PLEASE ENABLE ONLINE BOOKING SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It has taken an hour and a half to get through before disgusting service when other surgeries are open and have been for a long time this surgery and others in the group are not bothered about their patients.

You can’t reach the surgery at all. Phone lines always too busy, staff are rude and unhelpful. Patients are not being checked on medication or with conditions they need monitoring for. No online system access, can’t get test results if you are one of the lucky few who get to speak to a random doctor as it won’t every be your regular one. Do stores prescribing the wrong medication. Patients in crisis and only way to get healthcare is to contact 111. SHP are NOT improving nor do they care anymore. Someone MUST look at how they are now negligent to their patients and shouldn’t be allowed to continue.

When the practice was not so connected with other SHP practices, it worked fast and efficiently. Now it takes so long to connect with the practice by phone and book appointments.

The waiting on the phone is unacceptable. The actions after the call is answered is not acceptable either.

Am so fed up with the service we are getting at the moment. My son has to take a controlled drug for ADHD of which the surgery insist I put a request in writing for the prescription every month. I did this with 6 days notice of him running out last Monday. I went to the chemist on Saturday to collect the tablets only to be told the surgery had been running behind with prescriptions and there would be no prescriptions until Tuesday at the earliest. My son has had to go without his medication for three days which has been both distressing and frustrating for him. To add further stress when you try and ring the surgery to enquire, you get told you can't even wait in a queue as their phone lines are at capacity and when you go online to email them the website informs you you are unable to use this service currently. I feel that since the pandemic started we, as patients, have been left high and dry with nowhere to turn if our children have health issues. I am a teacher who has had to work every day through this pandemic and I find it very hard to believe that this GP practice have been doing their upmost to support it's community when a simple script takes a week for a doctor to prepare.

Arrived early for my covid vaccination and went straight in,. Vaccination was painless.