great BUT , I called the week before the October half term to arrange a well overdue blood test . I called the number one hour to get through. I explained my problem and then I was put into another queue. I was caller number 47 .It took another one hour to get through . I was then offered a call for 5 days later . Then a trainee GP called me back. She was very helpful but it was a very long time indeed . I am a school teacher and I have worked in school throughout the year . This was my day off and a large part of it was spent on the phone to the practice.
So no it's not good enough, but as I say the staff are very good . I think they merged practices without increasing staff to answer the phone maybe?