SHP - Monkspath Surgery

On minus side nearly an hour on phone line there must be a better way. On the plus side when doctor phoned he listen to me and was very helpful and kind.I do miss getting through to own surgery and seeing the doctors I have got to know. Sign of the times.

During full lockdown you emailed out on triage and you get a call from the doctor who I rate quite highly but you could never get appointment with b4 lockdown. It was great.
Now you have to phone .... I was made redundant and now have a job but I cannot sit trying to get through when I am working. The service isn’t catering to needs of the current world. I have to weigh up paying my mortgage or my health as there is no government assistance if I lost my job! We are a first world country you shouldn’t have to chose.

We tried to book in for a mental health appointment was caller number 38 and they had no available appointments at all. Said they only book in 2 weeks in advance. Ludicrous!

Last week had telephone consult doctor thought there maybe a medication I could have but she wanted to make sure it was ok with other medication I take asked if she could get back to me. That was Tuesday now Sunday and nothing. You never get the same doctor twice and they never seem to know anything about you.

After wait for 63 minutes call was answered transferred to another queue to be I formed Dr would call back.
It is I possible to get an appointment even for babies who have not been seen by anyone for 4 now the and have an undiagnosed health condition

I waited 45 mins on the phone to be forwarded to another queue for 15 mins. My husband had poor service with a diagnosis...

Husband kept waiting on the phone 1 hour 15/20 mins to make an appointment. Phone bills will be astronomical. Sometimes your number in the queue increases - how does this happen?

I had an appointment with the diabetic clinic in June which was cancelled via a telephone message and told I would be contacted in a couple of months. I emailed to request an appointment in September and eventually received a foot and blood taking appointment. I have had no feedback from a diabetes nurse or doctor since this. I also phoned for a consultation about numbness, tingling and pain in my left hand which gave me interrupted sleep at night. The doctor phoned me back and said she thought it was arthritis in my elbow and asked me what did I want her to do about it!!!

Fill out your precious forms to get no response then wait wait and wait on the phone! You are not fit for purpose.

I struggled for weeks to get through on the phone, I was passed from one cue to another and constantly cut off after about an hour. I have found the online service difficult to use and not user friendly. However, once I managed to get through I was give a telephone consultation and then invited in to see a Dr. I was assesed and given a referral with the appointment at the hospital booked whilst I was with the GP. I cannot fault the service by the GP and if the booking system was streamlined and simplified then it would be perfect