SHP - Monkspath Surgery

Initially great diagnosis and care. However recently (and by this I mean from pre pandemic) it's almost impossible to get to speak to a doctor. Can't book in advance for non urgent problems. Have to spend and age on the phone to get a same day appointment. When you can speak to a doctor service level is great though

My wife needs to see a doctor. Thyroid removed 12 months ago and meds don’t seem to be right. Also an ongoing pain in the appendix area. Phoned 5 times cut off every time as switchboard was overloaded. Called in her lunch break. Never made reception cut off at the door by someone suggesting she keeps calling or turns up at 8am to see if any appointments are left! What ever happened to duty of care!

Can’t get through on the phones or appointments. It a joke. Don’t trust these people. Why are they being allowed to continue?

Surgery and wider health partnership did not appear to have returned to normal post pandemic. Almost impossible to get face to face with doctor. If and when you do they are lovely but more often than not you’re referred to 111 or a&e even for conditions which are easily managed by go’s

Takes days to get through to receptionist due to poor phone system the. Have to wait 3 weeks for a telephone consultation

Can’t get through on the phones.
Can’t get an appointment. Just referred to 111 for my sick child.
Long wait times for sick notes, repeat medication.
Practices were so much better before they merged to SHP.

The wait time to speak to someone is usually about 50 minutes which is shocking! A GP won’t see you, to even get a smear was a rigmarole, I don’t understand why the GP’s here can not now see patients like hospital out patients do!

As a family we have experienced extremely long waits to get through on the phone 20mins - 90mins. To then receive telephone miss diagnosis on two separate occasions.

Cannot speak to anyone, unable to get agave to face appointment. Phone lines constantly full - complete waste of time

Couldn’t get through on the phone contacted 111 appointment arranged but 3 weeks wait during this period without seeing patient or having blood test result medications increased no explanation no contact to discuss results of blood test are we supposed to have knowledge of blood results as you can’t get through on the phone now in limbo appalling service