SHP - Monkspath Surgery

My Wife who is diabetic had an endoscopy 1 month ago and was found to have 4 ulcers .4
Biopsies were taken and new medication was advised. We have heard nothing from our G.P and cannot get in touch.Surgery permanently busy.

It would be easier to call the moon than to actually reach SHP.
Call lines always say at full capacity, after an excessively long pointless message. Can’t even get into a queue! Email and told that’s not procedure and to call lol. No online booking. Nurses are incredible but doctors just send you for blood tests then never do further investigations despite years of issues. And they have taken over all local surgeries so basically if you live in solihull you don’t get any healthcare provided

good, i managed to get a same day appointment. They are doing really well here, but I can't get through on the phones-other than that they are doing a very good job

It's difficult to get an appointment and see a doctor face to face. I don't feel like we get the care we used to

very good, they checked everything over for me

It is a nightmare to get through when the ringing the surgery, and most times when i ring it just says 'call centre is busy, ring back' which is extremely frustrating

very satisfied, they are very good on the welcome desk

I came into the surgery as the phone line is a waste of time, staff were very helpful and appointment booked.
PLEASE SORT OUT THE PHONE SYSTEM

Since practice has been taken over it has gone really down hill. There seems to be a lack of appointments, doctors don't call you back.

service overall is OK. I just think that the booking system could be better as waiting times are not good at all, almost an hour to book an appointment is not good.