SHP - Monkspath Surgery

Very poor phone system and dreadful to obtain any DR's appointment. The SHP service is still poorly managed for the service users. Not fit for purpose.

Dr [name] is kind, listens to problems and referred for ECG and bloods. Would be nice to have a specialist for Fibromyalgia as the GP tends not to understand the condition.

Friendly and helpful. Spacious inside and quick check in.

Can't get through because the phone lines are full to capacity. Reception staff are helpful when you can get through. I recently spent over an hour holding for reception.

Hard to get through to reception, when you are fortunate enough to get through there are no appointments available. Recently I did get an appointment (finally!) I was told that I would be referred to the hospital but the hospital have not received this referral.

It is a lot better now than before. Recently I got a referral to see a dietitian after a while of waiting.

My husband was waiting for outpatients referrals from his GP, after a while of not getting any appointment he went private.

I do not understand why they call me to get a blood test without providing me with appointment to get it done. The receptionist tells me to call and book it myself as if it a straight forward thing to do. It could take me weeks to get any appointment. They are doing their best but I think if they want to help then they should put in a little bit more effort.

All the staff here have been excellent with my son when he was diagnosed with complex health issues. The doctors and nurses have merged him into the system so well that they are all able to monitor all his appointments, test results and medications. Absolutely helpful.

My mother has been waiting for a hip replacement for 2 years, 3 months ago she was told her appointment has been cancelled. I immediately looked for private care and I got appointment for her. I paid for it, but it was worth it as my mother supports me with my children while am at work. There was nothing I could do. The NHS service is not dependable anymore.