and the wait was well over an hour just to book an appointment. This undoubtedly forces people directly to A& E if they have any issues which is totally unnecessary.
great BUT , I called the week before the October half term to arrange a well overdue blood test . I called the number one hour to get through. I explained my problem and then I was put into another queue. I was caller number 47 .It took another one hour to get through . I was then offered a call for 5 days later . Then a trainee GP called me back. She was very helpful but it was a very long time indeed . I am a school teacher and I have worked in school throughout the year . This was my day off and a large part of it was spent on the phone to the practice.
So no it's not good enough, but as I say the staff are very good . I think they merged practices without increasing staff to answer the phone maybe?
average caller number 55 or 33 etc. Do prescription on line go to pharmacy 5 days later & they have not received it! 3 times in a row now! Have to go back to surgery to sort each time you get we haven't got it WELL THERE IS SOMETHING WRONG WITH THE SYSTEM THEN. As it shows my end. Everything takes to long used to be OK until they all got together creating SHP! PLEASE DISBAND AND PUT IT BACK AS WAS, SHP DOES NOT WORK.
Went to surgery yesterday to ask where my prescription is just 1 girl there doing everything Ridiculous! I gave 1 star it should be none.
