SHP - Monkspath Surgery
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Based on 257 reviews
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Reviews (257)
I prefer an alternative SHP surgery
December 14, 2023
I am registered here but request appointments at a different SHP surgery. I have had experiences here where I have felt like the doctors just do not have the time to listen to me. I have felt rushed.
Getting an appointment is horrendous
December 10, 2023
Once you see a GP they are fantastic but getting an appointment is so stressful. It's ok if you can queue up at 8 am but if you are really poorly this is the last thing you want to be doing. Also if you are in ft work, in a school for example, where you can't use a phone at that time, you have no chance. You want to see your own GP and not have to travel to other sites. How are OAPs supposed to navigate this system.
Booked appointments in person
December 5, 2023
I have been twice since registering with the surgery when I came to the UK six months ago. I have found the surgery to be very useful. I have had no problems booking appointments in person at the reception desk. The staff were very helpful.
Being forced to go private
November 27, 2023
I don't have problems getting appointments, when I need one my request is normally accommodated. I have been left disappointed by how long I have had to wait for a cortisone injection which was first requested in March 2023.
Poor communication & lack of empathy
November 16, 2023
I have a number of issues with the surgery and SHP systems. As an adult with a diagnosis of ASD I feel that the doctors do not listen to me and dismiss my concerns. I feel that when I have parent support at appointments I am taken more seriously. The receptionists are good but can be unhelpful when I have explained that I have been told to book directly with certain medical staff they tell me that I cannot pre-book appointments. The appointment system does not work. It is not acceptable to hold on the telephone for an hour, to be told that there are no appointments, and that my only option is to try again and call the next day. There needs to be a pre-bookable appointment system that patients can access online. Communication between doctors and administrative staff is poor. I recently needed a sick note and spoke to a member of staff, to then be told that my request was not in the system. I had to prove that I had spoken to someone for the problem to be rectified, I asked the staff member to check on the system but I was told they did not have time. Some members of staff can be rude and abrupt, and do not seem to care. I had to fill out an assessment form but communication was poor and the process was not clearly explained to me, meaning that I failed to provide things that were required. This delayed my assessment.
Uncaring and patients are just a number
October 25, 2023
I truly don’t know where to start.
Very accommodating
October 13, 2023
The surgery has always been very accommodating when required. I do not visit the doctor often, and my spouse cares for me. They arrange and make contact with the doctors for me when I need to visit them.
Good service but difficult to make contact
October 13, 2023
I experience of the surgery is quite mixed. I was very happy with the service received from a doctor when I attended the surgery with a knee problem. I was examined and referred straight away, which I was very pleased with. I have more recently experienced problems when phoning for an appointment. I waited on hold for 30 minutes and when I was first in the queue the phone line cut me off. This was very frustrating.
Problems with restricted medication
October 6, 2023
My husband take restricted medication and can only get one months supply at a time. One months supply is 28 tablets and some months have 31 days which means that sometimes we run short. We recently had to cancel a weekend away as we could not get my husbands medication any earlier for him to take while away, despite visiting the surgery. It was very disappointing.
The service is improving
October 6, 2023
I am pleased to say that the surgery is improving. The care navigators are helpful and deal with enquiries well.