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Reviews (123)

2 weeks trying to get an appointment

June 5, 2025
I find it difficult to get appointments here. I have been unwell for the last 4 weeks and it took 2 weeks just to get an appointment with them. All of the appointments are usually gone by the time you reach the front of the phone queue.
Anonymous

Good access and care

June 4, 2025
Access is good and the care once you get in is very good.
Anonymous

Inconvenient booking system

June 4, 2025
The whole booking process is inconvenient. The phonelines are very busy and sometimes the appointments are all gone. I know this is a problem all across the country not just here though. The receptionists are helpful at least and the doctors are very good.
Anonymous

No problem getting in and very good doctors

June 4, 2025
They are very good. I have no problems getting appointments and the doctors are very good.
Anonymous

Horrendous waiting times for appointments

June 3, 2025
My overall experience of the surgery is okay. I can normally get an appointment when I need one, but waiting times for appointments can be horrendous. My last appointment did not go well and I waited an hour past my appointment time to be seen. The care received from doctors varies depending on who you see. Some doctors are very good, they give you time and seem to listen.
Anonymous

Did not feel that the doctor listened to me

June 3, 2025
My recent experience at Marston Green Surgery was not great. I attended an appointment to talk about my mental health. I did not feel supported or heard. When I was talking to the doctor they did not face me but sat looking at their computer screen. I did not feel like they were listening to me or my concerns, I found it very disheartening.
Anonymous

An excellent surgery easy to access

June 3, 2025
My experience of Marston Green Surgery has been excellent. I can always access appointments when I need one, and the doctors are very good.
Anonymous

Good care and availability of appointments

May 30, 2025
This is a good surgery with availability whenever I need them.
Anonymous

Access is a nightmare but most doctors are good

April 24, 2025
I try to avoid one particular doctor here but the others are great. Trying to get through on the phones for an appointment is a nightmare. You also can't book appointments in advance or go in person to book in.
Anonymous

Gave me a same day appointment

April 22, 2025
They were very good and gave me a same day appointment when I needed to be seen recently.
Anonymous

Marston Green Surgery

Contact

0121 779 3171

20 Chelmsley Lane
Marston Green
B37 7BG

Location

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