Marston Green Surgery

This is a good surgery overall and they were quick to make the referrals on the cancer pathway.

I couldn't get an appointment here last time I tried and had to call NHS 111 instead.

My experience of Marston Green Surgery has been very good. I have not experienced any problems and have been able to access appointments when needed. The doctors are very good and the staff are very helpful.

I find it difficult to get appointments here. I have been unwell for the last 4 weeks and it took 2 weeks just to get an appointment with them. All of the appointments are usually gone by the time you reach the front of the phone queue.

Access is good and the care once you get in is very good.

The whole booking process is inconvenient. The phonelines are very busy and sometimes the appointments are all gone. I know this is a problem all across the country not just here though. The receptionists are helpful at least and the doctors are very good.

They are very good. I have no problems getting appointments and the doctors are very good.

My experience of Marston Green Surgery is good. I don't use the doctors very often but when I need an appointment I can get one. I find the doctors good.

My overall experience of the surgery is okay. I can normally get an appointment when I need one, but waiting times for appointments can be horrendous. My last appointment did not go well and I waited an hour past my appointment time to be seen. The care received from doctors varies depending on who you see. Some doctors are very good, they give you time and seem to listen.

My recent experience at Marston Green Surgery was not great. I attended an appointment to talk about my mental health. I did not feel supported or heard. When I was talking to the doctor they did not face me but sat looking at their computer screen. I did not feel like they were listening to me or my concerns, I found it very disheartening.