Marston Green Surgery

I find it difficult to get appointments here. I have been unwell for the last 4 weeks and it took 2 weeks just to get an appointment with them. All of the appointments are usually gone by the time you reach the front of the phone queue.

Access is good and the care once you get in is very good.

The whole booking process is inconvenient. The phonelines are very busy and sometimes the appointments are all gone. I know this is a problem all across the country not just here though. The receptionists are helpful at least and the doctors are very good.

They are very good. I have no problems getting appointments and the doctors are very good.

My overall experience of the surgery is okay. I can normally get an appointment when I need one, but waiting times for appointments can be horrendous. My last appointment did not go well and I waited an hour past my appointment time to be seen. The care received from doctors varies depending on who you see. Some doctors are very good, they give you time and seem to listen.

My recent experience at Marston Green Surgery was not great. I attended an appointment to talk about my mental health. I did not feel supported or heard. When I was talking to the doctor they did not face me but sat looking at their computer screen. I did not feel like they were listening to me or my concerns, I found it very disheartening.

My experience of Marston Green Surgery has been excellent. I can always access appointments when I need one, and the doctors are very good.

This is a good surgery with availability whenever I need them.

I try to avoid one particular doctor here but the others are great. Trying to get through on the phones for an appointment is a nightmare. You also can't book appointments in advance or go in person to book in.

They were very good and gave me a same day appointment when I needed to be seen recently.