Marston Green Surgery

There was such a long queue of people trying to get through on the phone for an appointment this morning that I just gave up in the end. It's awful.

Marston Green Surgery and Manor House Lane Surgery are connected and I use them both depending on where my appointment is offered. They have been superb. I always get an appointment when I need one. The care was second to non and great with my mum when she was unwell and I was caring for her. Outstanding service!

The surgery is good and the reception staff are helpful. The doctors and nurses are great. I have to have regular appointments with the nurse for blood tests. My appointments are always booked in in advance and my experience for these tests are always excellent.

The staff here are good and the continuity of care is excellent. I usually see the same doctor which is good. The main issue is that the wait times in the morning to get an appointment are very long.

My experience of this service has generally been good and I can usually get appointments when needed.

I have regularly seen the midwife here both during pregnancy and since having my child. She has been lovely and gave me her details so that I was able to make contact outside of these appointments if needed.

I have been coming here for 6 years and feel that the service is quite good. If you call right as they open it is usually fairly easy to get an appointment. The staff here are lovely and very helpful whenever I speak to them.

I have been visiting this surgery for assistance managing my diabetes. The service I have received has been very good.

I can always get an appointment when I need one, The GPs, nurses and receptionists are so helpful.

I find it difficult to book doctors appointments because I work. You cannot book appointments in advance or at reception, you have to call. I cannot take time out of work to make the call to try and get an appointment because holding times can be very long. Not all appointments are urgent and mean that I am not at work and able to call as soon as the phone lines open.