Marston Green Surgery
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Based on 123 reviews
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Reviews (123)
2 weeks trying to get an appointment
June 5, 2025
I find it difficult to get appointments here. I have been unwell for the last 4 weeks and it took 2 weeks just to get an appointment with them. All of the appointments are usually gone by the time you reach the front of the phone queue.
Good access and care
June 4, 2025
Access is good and the care once you get in is very good.
Inconvenient booking system
June 4, 2025
The whole booking process is inconvenient. The phonelines are very busy and sometimes the appointments are all gone. I know this is a problem all across the country not just here though. The receptionists are helpful at least and the doctors are very good.
No problem getting in and very good doctors
June 4, 2025
They are very good. I have no problems getting appointments and the doctors are very good.
Horrendous waiting times for appointments
June 3, 2025
My overall experience of the surgery is okay. I can normally get an appointment when I need one, but waiting times for appointments can be horrendous. My last appointment did not go well and I waited an hour past my appointment time to be seen. The care received from doctors varies depending on who you see. Some doctors are very good, they give you time and seem to listen.
Did not feel that the doctor listened to me
June 3, 2025
My recent experience at Marston Green Surgery was not great. I attended an appointment to talk about my mental health. I did not feel supported or heard. When I was talking to the doctor they did not face me but sat looking at their computer screen. I did not feel like they were listening to me or my concerns, I found it very disheartening.
An excellent surgery easy to access
June 3, 2025
My experience of Marston Green Surgery has been excellent. I can always access appointments when I need one, and the doctors are very good.
Good care and availability of appointments
May 30, 2025
This is a good surgery with availability whenever I need them.
Access is a nightmare but most doctors are good
April 24, 2025
I try to avoid one particular doctor here but the others are great. Trying to get through on the phones for an appointment is a nightmare. You also can't book appointments in advance or go in person to book in.
Gave me a same day appointment
April 22, 2025
They were very good and gave me a same day appointment when I needed to be seen recently.