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Reviews (29)

Usually can speak to a doctor by phone

March 23, 2021
Receptionists as well as doctors are friendly and helpful.
Anonymous

Excellent nurses

March 22, 2021
Excellent nurses who go above and beyond to still give b12 injections on top of their busy schedules giving out Covid injections.Very grateful as this is something that affects my day to day life if I do not receive it.
Nicola Fleming

Nurse appointment.

February 7, 2021
Even during COVID was able to see the nurse. Can’t comment on GPs.
Sarah Marks

Pleasant staff very helpful

November 13, 2020
Contacted the surgery and received a phone call with in 2 hrs. Very helpful GP pharmacist who prescribed medication for asthma exacerbation. Reached my pharmacy within 15 mins.
Anonymous

Working hard in these odd times

September 25, 2020
When others are complaining they can’t get through to their practices, I am lucky to be registered with one that is not part of a big group. Yes, if you call first thing, it is busy but I left it 30 minutes or so and was answered immediately by a cheery and helpful receptionist, by end of day had prescription sent direct to pharmacy and now feeling better. Thanks all
Anonymous

Diagnosed wrong ailment by pic. Paid private

September 9, 2020
GP diagnosed wrongly by pic. I paid 4 private consultant who confirmed they were wrong. Still in pain now and still no referral .onths later.
Anonymous

Very good practice

July 28, 2020
Responsive and professional. Reception staff are very pleasant. Not too difficult to get an appointment. We've had some issues with getting prescriptions changed but other than that very pleased with our care.
Will James

Hard to get an appointment

December 12, 2019
Too difficult to get an appointment unless you walk there. there is no merger here so they cant refer you if there's no appointments so ive got no choice. Online booking is a 2 week wait so i just go to the walk-in which even they say, lots of people everyday come from hobs moat.
Anonymous

Reply from Hobs Moat Medical Centre

I am sorry that you feel patients who walk in for door opening at 8am have a greater advantage when booking on the day appointments. Along with our patient participation group and a survey we undertook about 18 months ago, we decided to retain this as an option for appointment bookings. Those on the way to work find it convenient. However, we also offer same day appointments from 7am via our booking app. We try and understand that not all options of booking appointments suit all patients and we have no wish to disadvantage those who might not be so digitally connected as others. We offer as many options as we can including email, via our app, via an on line account, telephone and through our web chat facility. If you would like to contact me personally, I would very much like like the opportunity to discuss this further with you as we are constantly looking for ways of improving our service.
Regards
Sandra Reynolds
Practice Manager


Provider responded

Unfair advantage to people on foot

December 12, 2019
People who are able to go to the surgery on foot seem to get an unfair advantage over those who cant.
Anonymous

Reply from Hobs Moat Medical Centre

I am sorry that you feel patients who walk in for door opening at 8am have a greater advantage when booking on the day appointments. Along with our patient participation group and a survey we undertook about 18 months ago, we decided to retain this as an option for appointment bookings. Those on the way to work find it convenient. However, we also offer same day appointments from 7am via our booking app. We try and understand that not all options of booking appointments suit all patients and we have no wish to disadvantage those who might not be so digitally connected as others. We offer as many options as we can including email, via our app, via an on line account, telephone and through our web chat facility.
We also offer appointments at our local extended hours hub based at Richmond Road available until 8pm weekdays and both Saturday and Sunday mornings.
If you would like to contact me personally, I would very much like like the opportunity to discuss this further with you as we are constantly looking for ways of improving our service.
Regards
Sandra Reynolds
Practice Manager


Provider responded

Hobs Moat Medical Centre

Contact

01217425211

Ulleries Road
Solihull
West Midlands
B92 8ED

Location

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