Hobs Moat Medical Centre

Once you are in the care is very good but getting an appointment is very difficult.

My experience has been that there is a lack of understanding and support for me with my ASD diagnosis.

I have been a patient at Hobs Moat Medical Centre all my life. I am very confident in the care provided by the doctors and nurses here. I see the nurse every three months for a contraception review and injection. My only concern about the surgery is accessing appointments. I can only get an appointment by queueing at the surgery which can be difficult around my work schedule. Overall I am very happy with the care provided and one particular doctor is outstanding and I would highly recommend them.

I was unable to get an appointment and the receptionist told me that I could go to a pharmacy for treatment for an ear ache/possible ear infection. When I went to the pharmacy they told me that they cannot see patients under 17. It took me another 2 days before I got an appointment and antibiotics. A disappointing service.

Accessing appointments is okay if you queue outside from 8am. You can ring at 8am and be on hold for 50 minutes and then all the appointments are gone.

I have no issues with the GPs, they are good. The issue is booking appointments. I have to come to the surgery to get an appointment.

It's not easy to get an appointment at Hobs Moat Medical Centre. It is very difficult to get through on the telephone and I usually attend the surgery in person to book an appointment. Recently I have been able to wait inside rather than queuing outside. There is no call back option on the telephone system which I feel would be beneficial. The doctors have been good when I see them and they have made referrals on to the hospital for me.

I have great difficulty getting appointments. Queuing outside at 8am or ringing at 8am are the options. When you call the appointments are all gone by the time you get through. When you queue up and speak to the reception staff in person there is no privacy in the surgery when discussing something private. The staff at the surgery are generally good it is the system that is at fault, and it is not unique to this surgery but at all surgeries across the country.

They have provided very good support for my mental health issues.

My experience of Hobs Moat Surgery has been very good. They have provided a great service and made referrals when necessary.