Hobs Moat Medical Centre

It took a while to get in but the doctors and nurses were brilliant and got me into hospital within an hour or so. The receptionists are lovely too.

The only way to get an appointment is to go to the surgery at 8am and queue in the cold. People who work have no chance as the phones have long waits and by the time you get through the appointments have gone to the people queuing.

I have had continued problems with repeat prescriptions, and missing medication. It is very hard to get an appointment when I need one or when I need to discuss the problems with my prescriptions. I have been sent to a satellite clinic which I was not impressed with. I am not satisfied with the service offered and feel that they need to make improvements.

I have been unable to get an doctors appointment following critical illness and life saving surgery. Despite explaining why I need an appointment the receptionists are unhelpful and I cannot get an appointment.

I have had a great experience with the surgery, and have had excellent mental health support. It can be a challenge to get through on the phone lines and it can be difficult for me to go to the surgery and book appointments in person as I am a full time carer. They have provided good stroke support for my husband.

I have been completely failed by this surgery. I have been told for the past few years that I have a hernia. When I finally got my consultant appointment (years down the line), I was told that it was unlikely to be a hernia and I am now being assessed for cancer. I hope the delay in diagnosis and treatment does not impact the outcome.

It can still be a bit difficult to get an appointment at the surgery, but the doctors are good. One doctor in particular is excellent.

The reception and waiting area have recently been refurbished but the new layout is awful. When you arrive into the reception area you have to walk around to the opposite side of the room, past the seated area to book in on the computer. The computer is never working so you then have to walk back around and get in a queue. Once you are booked in the waiting area seats are facing away from the reception area and you are also seated with your back to the doors where you are called for your appointment. There is a monitor on the wall which the chairs are lined up facing but again this is never working. Everyone is sat in straight lines, in close proximity to each other facing the blank white wall and screen that does not work. When a doctor or nurses pops out of the door to call you for an appointment is it hard to hear them and you cannot see the door open to even be aware that they are there and calling someone. My most recent visit took such a long time. My appointment was over an hour late but once I was in with the doctor they were very thorough and I did not feel rushed. The phone service to book appointments has gone downhill and it can be hard to get in. I have also had problems getting my repeat prescriptions. The online (app) system is no longer working and you have to navigate through the surgery website to order them. That said the doctors are great when you see them, and the reception staff are friendly and helpful.

My child has been experiencing concerning symptoms for the past few months. We have only been able to get telephone appointments and blood tests, but at no time has an appointment been arranged for my child to see a doctor. I became so frustrated and having lost my faith in the care they were providing I took my daughter to the hospital where we finally got answers.

I have never had a problem with the surgery. It can be difficult to get appointments but I find it best to attend the surgery to book in. You do have to get to the surgery before it opens and start queueing but it is not a problem for me. The staff are all wonderful from the reception staff to the doctors. They truly go above and beyond to help. They have very positive attitudes and always do their best. The doctors are wonderful, they take their time to listen to you, I have never felt rushed during an appointment, and I have never been made to feel a nuisance or like a inconvenience to them. I am always well informed, and they are happy to explain things thoroughly to me.