SHP - Haslucks Green Medical Centre

I needed a non-urgent appointment and one was booked in within 2 weeks. I am happy with the service I received and it is great to see this service improving.

Things were difficult during covid and it's aftermath but things have started to improve and I can get appointments now.

It can be difficult to get appointments here but I drive and can go to any SHP practice so it's not the worst. There is also no midwife based here so I had to go to Solihull Hospital.

My issues are that you are sent to other surgeries and that you always see different doctors. If these problems were addressed the service would be much better.

My experience of Haslucks Medical Centre and SHP has been very good.

I am happy with the surgery. I manage to get appointments when needed, and referrals have been made by my GP.

The merger of all the surgeries becoming SHP was a disaster! There was nothing wrong with this surgery before this happened. The phone lines are now atrocious making it very difficult to get an appointment. I am not always able to get an appointment when I really need one. The telephone queues are very long and when you come down to the surgery there's a queue of people waiting outside in all weather. Absolutely awful seeing elderly patients desperate for an appointments standing in the cold/wind/rain, this is just not right! I believe that he the doctors are ageist! They no longer care about my wellbeing because I am old. You also never get to see the same doctor leading to a lack of continuity that makes appointments feel very impersonal as you have to constantly repeat yourself to different doctors.

I am happy with the level of service and care provided by the surgery. I do not like it when they send you to other surgeries in the SHP partnership. I find it very difficult getting around to other surgeries when this one is local.

I am very happy with the service provided by Haslucks Surgery and by the wider SHP partnership. When I need an appointment I can get one.

There are never any appointments available even if I queue up outside when the practice opens. It also seems like the receptionists never pass results to the doctors.