SHP - Haslucks Green Medical Centre

The doctors here are excellent so I wait to be seen here whenever possible despite difficulties getting appointments.

My recent experience of Haslucks Green Medical Centre has been poor. The surgery has declined since the SHP merger, it used to be very good. I recently phoned up with a suspected urine infection. A doctor called back and told me they had sent a prescription to the pharmacy. A week later I was no better. I called the surgery again and I received a phone call from the doctor who told me they would send me more antibiotics. Again I did not get better so contacted the surgery again. This time the doctor said 'I had better come and see you'. They did a home visit that afternoon and sent me straight to the hospital. I think this is a strong example of how and why telephone appointments do not work. I was prescribed medication twice without being examined by a doctor and ended up in hospital as a result. My experience was very disappointing.

They are brilliant but getting an appointment can be difficult as you have to call at dead on 8:00am. It's a very big practice and appointments can take up to 2 weeks to get. It was great when it was smaller.

They're alright but I can't always get appointments. The doctors are good but I do sometimes feel a bit fobbed off.

I find this surgery very good. Access can be difficult but all surgeries have this problem and the doctors are excellent when you do get in.

Parking is difficult with limited spaces and parking restrictions on residential streets close by. This surgery is quite some distance compared to my actual surgery and I do try and avoid accepting appointments here if I can.

I complained about them mis-prescribing drugs on 2 occasions. I have telephoned on numerous occasions but no response. Their call handlers keep sending emails but no one of any responsibility/authority responds. This is a failure of complaints process, endangerment of patient and an atrocious level of communication. I see no alternative than contacting the Ombudsman.

My condition means I require a lot of care from them including regular blood tests. It can be difficult getting an appointment but I can usually get in.

I don't need to go very often but I have routine blood tests done here and I have no problems with those.

The surgery can be difficult to access on one occasion I could not get a same day appointment and used NHS 111 who got me an appointment at the surgery for that day. I have experienced wonderful care from the doctors. On one occasion the doctor called me by telephone a few days after my appointment to check up on me and make sure that I was starting to feel better.