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Reviews (90)

Can’t get through to them over the phone

November 27, 2021
It took 1 hour 8 minutes to talk to a human. Told a doctor would ring back later that afternoon between 3.30pm and 5.30pm. No one rang. Gave up as I work full time and don’t have the time to wait over an hour to speak to someone.
Pauline Taylor

No improvement with phones

October 27, 2021
It is impossible to get through on the phones. Thankfully you can go to a surgery and book face to face appointments. But if you are too ill or unable to get to a surgery you can’t get through on the phones.
Anonymous

Diabolical service. Not Fit For Purpose

October 21, 2021
You cannot get an appointment even after being on hold for around 1hr, sometimes longer. All they offer is a phone consultation some 2 weeks later or make try to make a diagnosis via photo/video call. This is not a suitable service. Not fit for purpose.
Anonymous

Diabolical service. Not Fit For Purpose

October 21, 2021
You cannot get an appointment even after being on hold for around 1hr, sometimes longer. All they offer is a phone consultation some 2 weeks later or make try to make a diagnosis via photo/video call. This is not a suitable service. Not fit for purpose.
Anonymous

Poor, no point of being there

September 15, 2021
Can never get an appointment, even ringing at 8am on the phone for at least 40minutes
Anonymous

You cant diagnose a lot of things over the phone

September 11, 2021
The telephone system is not fit for purpose, who has the time to wait on the phone for 1 hour + Why can't appts be booked online!!!
Anonymous

Experience is abysmal

September 10, 2021
Told to call phone line at 8am but then can’t even get into queue as it’s at full capacity. You then try later if you are lucky you get in the queue wait over an hour to be told no appointments left . I have now given up even trying to get to speak to a doctor , this service is not fit for purpose, I have been a patient here for over 30 years and since it’s now gone into Solihull partnership it needs to be disbanded. No one seems to care less about the patients
Anonymous

Just hope you don’t need an appointment

September 10, 2021
Impossible to get through on the phones and if you haven’t managed by 8.05am the rest of the day it’s phone 111.
Anonymous

No longer a good surgery

September 6, 2021
55 years my parents have used Haslucks Green surgery. It’s 10 minutes walk away.
Since SHP have taken control, there is no service. Shocking. How can the older generation sit holding a phone for an hour or be expected to travel all over solihull to get an appointment elsewhere. The SHP management team have destroyed a good service for the community.
Anonymous

Very poor

August 26, 2021
Carnt get through on phone and when you eventually do you have to wait weeks for an appointment why it’s changed to a call centre I don’t know other surgery’s you can call direct and when you get an appointment it’s at a surgery miles away been registered for over 10 years and how it’s changed cause of Covid is a joke will be looking for another surgery that is operating normally.
Anonymous

SHP - Haslucks Green Medical Centre

Contact

287 Haslucks Green Road
Shirley
Solihull
West Midlands
B90 2LW

Location

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