SHP - Haslucks Green Medical Centre

I visited Haslucks Green Surgery to request a PSA test. I explained that although I had no symptoms of prostate cancer I am of a certain age and would like to have the blood test. They were very supportive and helpful and arranged for this to take place. I then received a telephone call from my GP explaining the blood results and inviting me in for an physical examination. They were very helpful and asked if I would prefer to see a male doctor, which I did. On the day of the appointment they asked if I would be willing to allow a training GP who was a young female, to be present during the examination. I did not feel comfortable with this and they were very understanding. The GP then discussed the results and referred me to the hospital for a biopsy.

I recently moved here due to moving house and they have been really good.

I find it hard to get appointments for myself. I had a very complicated pregnancy and it was no easier getting appointments then despite the problems I was facing. You cannot access midwifery care at the surgery and I think that this led to poor communication between the services, and lack of continuity of care at a local level. Care was disappointing.

They are pretty good. I can generally get an appointment here or at another SHP practice. Today I was able to get an urgent appointment for my baby which is good.

The service provided for children is very good. I never have a problem getting an appointment for my baby when he needs one. The doctors are very good.

The doctors are very good and provide a good service when you can get an appointment. I was astounded recently when I could not get an appointment with SHP, but I contacted NHS 111 who booked me an appointment that day at an SHP surgery. How is this system fit for purpose?!

It is hit and miss trying to get appointments here but they have been very good with my celiac diagnosis.

I am very happy with the doctors once I manage to get an appointment. The service depends on which receptionist is on. One is very helpful and I specifically come in on days when they're in as I know they will be help get me an appointment.

It's very hard to get appointments, even when the surgery request you to book one, which makes little sense. I am often sent to various surgeries and see different doctors all the time. There is no continuity of care.

The doctors are great and I cannot fault them, the problem is getting in to see one. When I am lucky enough to get an appointment quite often I have to travel to other surgeries within the SHP Partnership. This can be frustrating but I just feel grateful to have an appointment. I do think you should be able to book your own surgery easier.