SHP - Haslucks Green Medical Centre

My wife has Alzheimer's, I cannot leave her to queue for an appointment, and daily phone calls get negative responses. Referrals do not happen.

I am often sent to other surgeries which is okay for me but isn't great for older people who struggle to travel. There are however a lot of doctors here who provide good care. Despite this I still feel that the overall service was better before it became part of SHP.

The doctors here are good and the building itself is nice. The main issue is that there is no parking.

I have to get 2 buses now just to get a blood test as I can't drive. I'm sure SHP's system works okay if you have a car but for older people it's very difficult.

I have been going here since I was 21, I am 80 now. I liked things better the way they used to be it was much better. Now you call up and are told you are 40th in the list. I recently went in thinking I had an appointment with my GP and it was with a pharmacist. I'm not one to complain but I really wasn't happy with this so told them on the phone. My GP called me back to say he was sorry I felt that way but nothing has changed.

I am scared to phone up for an appointment as I know I am going to be told no. They say to queue up in person at 8:10am but by the time I get there on the bus all of the appointments are gone.

My husband is registered with this service through SHP. It makes no sense that you sign up with a specific service because it's nearby and then can never be seen at that location.

I was referred to the hospital very quickly for an investigation on the urgent pathway. The appointment came through very quickly and I am very happy with the service provided.

I am quite happy with the doctors and receptionists here. The problem is getting an appointment and having to hold on the phone only to be told to try again tomorrow.

I am happy with the service here. I can always get an appointment when I need one. The receptionists are lovely and so helpful, they really get to know you and make your visits very personable.