SHP - Haslucks Green Medical Centre

My issues are that you are sent to other surgeries and that you always see different doctors. If these problems were addressed the service would be much better.

My experience of Haslucks Medical Centre and SHP has been very good.

I am happy with the surgery. I manage to get appointments when needed, and referrals have been made by my GP.

The merger of all the surgeries becoming SHP was a disaster! There was nothing wrong with this surgery before this happened. The phone lines are now atrocious making it very difficult to get an appointment. I am not always able to get an appointment when I really need one. The telephone queues are very long and when you come down to the surgery there's a queue of people waiting outside in all weather. Absolutely awful seeing elderly patients desperate for an appointments standing in the cold/wind/rain, this is just not right! I believe that he the doctors are ageist! They no longer care about my wellbeing because I am old. You also never get to see the same doctor leading to a lack of continuity that makes appointments feel very impersonal as you have to constantly repeat yourself to different doctors.

I am happy with the level of service and care provided by the surgery. I do not like it when they send you to other surgeries in the SHP partnership. I find it very difficult getting around to other surgeries when this one is local.

I am very happy with the service provided by Haslucks Surgery and by the wider SHP partnership. When I need an appointment I can get one.

There are never any appointments available even if I queue up outside when the practice opens. It also seems like the receptionists never pass results to the doctors.

It is very difficult to get appointments here no matter which method of booking your try. Even if you go in the morning the queue is too long. I also find the e-consult form to be too long and confusing. They also use a self check-in system but this is difficult for the elderly.

I am very happy with this service. The doctors are good and I can get appointments with ease.

I can usually get appointments when I need them. If none are available I can go to the other SHP surgeries which is not a problem. I'm happy with the care overall.