GPS Healthcare - Meadowside Family Health Centre

The service is nice, is happy with the practice. gets appointments and doesn't have to wait long
In A&E situations DRs do call back and can see them face to face.
Dr Tina Ghela - she is very good, provides health information and provides updates. Very nice.
Had some test done and doctor messaged very quickly regarding results. Provided medications on back of the result received and sent prescriptions direct to pharmacy.

It is almost impossible to get an appointment to see a doctor here, and if you want the doctor of choice...forget it. I NEVER go to the surgery just for the fun of it, if I do go it is because something serious needs resolving but it takes an age to first get through to the receptionists who seem to think that they are there to prevent us from getting to the doctor. I have been at this surgery my whole life (now 62) and can remember when it was much better. These days I dread trying to get through, it has definitely gone downhill since GPS Healthcare took over the place. I don't see why I should, but if I were very wealthy I would choose to go private since the hassle here is just soul-destroying.

Fragmented care. Not patient centred or holistic for elderly patients . No oversight or overview of care . Inaccurate telephone diagnosis on numerous occasions . Gatekeeping and incorrect advice at reception etc

Not able to get GP appointment, then I have to wait on the phone for hours before I can get through, They tell me they will call back and they never. I have asked my GP to refer me to a nutritionist because of my eating disorder but the GP has not done it yet.

I have had a good experience with my GP

I always find staff very helpful and doctors are lovely I definitely rate Emma [surname] so caring and dedicated

Despite being on strong mental health medication I am expected to get out of bed, doped up to sit in a queue falling asleep to get an appointment and most of the time I'm told there are no appointments left and to try following day. I have a few physical health issues and on many tablet. Receptionist seen not to care or want to understand my situation.

Given up, the simple fact is I no longer have a local doctor, no one can get thro, no chance of appointment. You feel like it would be hopeless if u got ill.

Not sure how it is even possible for the reception staff to open the door to let you in the building; and then still fail to check you in.

I was left for over 35 mins, with my daughter in the waiting room, before I was seen.

This was on a very hot day and the only reason the doctors came out, was because my poor daughter was having a meltdown, due to the delay for the receptionist incompetence.

The doctors are all fabulous. It's always difficult to get an appointment. The receptionist s have improved over the years, but why is [name] still there? She's Always rude and impatient. Awful woman everyone I speak to says the same.