GPS Healthcare - Meadowside Family Health Centre

Not able to get GP appointment, then I have to wait on the phone for hours before I can get through, They tell me they will call back and they never. I have asked my GP to refer me to a nutritionist because of my eating disorder but the GP has not done it yet.

I have had a good experience with my GP

I always find staff very helpful and doctors are lovely I definitely rate Emma [surname] so caring and dedicated

Despite being on strong mental health medication I am expected to get out of bed, doped up to sit in a queue falling asleep to get an appointment and most of the time I'm told there are no appointments left and to try following day. I have a few physical health issues and on many tablet. Receptionist seen not to care or want to understand my situation.

Given up, the simple fact is I no longer have a local doctor, no one can get thro, no chance of appointment. You feel like it would be hopeless if u got ill.

Not sure how it is even possible for the reception staff to open the door to let you in the building; and then still fail to check you in.

I was left for over 35 mins, with my daughter in the waiting room, before I was seen.

This was on a very hot day and the only reason the doctors came out, was because my poor daughter was having a meltdown, due to the delay for the receptionist incompetence.

The doctors are all fabulous. It's always difficult to get an appointment. The receptionist s have improved over the years, but why is [name] still there? She's Always rude and impatient. Awful woman everyone I speak to says the same.

Called on 13 August for appointment for daughter. Today is the 24th August, and still waiting for an appointment. Not sure what the point of this gp surgery is when they don't see patients.

Receptionists are extremely rude. It’s takes an absolute age to get a reply to any form of communication be it phone email or even written letter. Poorest service I’ve ever encountered

No appointments available until the end of June unless you call at 8 am. If you do it is difficult to get through, usually takes 40-50mins then no appointments left.