GPS Healthcare - Meadowside Family Health Centre

It is very easy to get appointments whenever I needed one, obviously I cannot speak for others but in my opinion, people just like to see the GP for anything, and I wish there could be a walk-in service in Solihull hospital for such people.

I have had heart condition for many years and all they send is medications.
The medication is reviewed on a yearly basis by phone.
My blood tests are done yearly to test for my heart condition.

When you see a doctor they ask, 'what can I do for you?' They should know from the records.
They treat you like you have a plague.

Getting past the receptionist is an issue. You don't want to be discussing your health concerns with them. I understand it is due to sheer of volume.

All the doctors are part time.

Regularly have problems contacting them by phone. Problems with incorrect prescriptions. Unsupported through changes in important medication. Unhelpful receptionist.

Male GP was totally unsympathetic. I was crying and distressed and he told me to "get to work". I contacted Women's Aid and they told me to not go back to work and to go back to GP. I have now changed my GP.

Getting appointments is virtually impossible!! Emails are not always responded to. I had to admit to a receptionist that I was feeling suicidal to even get a Dr call back. That Dr. was good when he rang. Follow up from HRT has been minimal!

Only since becoming a prostate cancer patient this year that I have had experience of regular contact with doctors surgery. There seems to be a lot of info that you are 'expected' to know. For example surgeons prescribe 2 months of tablets. I have to phone/chase doctors to send instructions to chemist. I go to the chemist who tell me they don't hold that quantity, need to wait a couple of days. If I need the next months supply, I still have to order it.

Areas requiring improvement.
1) Hard to get through on the phone.
2) Better results by going in for face to face appointments.
3) Wrong dose of tablets at pharmacy.
4) reminder to order next tablets a week before you need them.

The one big problem is the phones. You can ring and find out you are number 30 in the queue, and that is the norm. I have often spent over an hour waiting on the phone.

Rude abrupt reception staff. Waits of 1, 2 or even 2.5 hours on the phone. Often unable to get an appointment. Still only offering telephone appointments and won’t see me in person.

You can never get appointments at the surgery.
Quite disappointed that the DR's are not seeing people face to face.
I find that when you phone the reception staff, they are not very accommodating.
Due to poor continuity of service and care, I have had to change my surgery.

GP being good, has had my F2F appointment. Don't use very often but when I need the GP its hard to get past receptionist who ask soo many personal questions. The queue on the phone is bad and call back service is offered but you don't know when they will call you back.