GPS Healthcare - Meadowside Family Health Centre

The surgery is absolute rubbish. It is hard to see a doctor, and when you do they are so scared to diagnose you with anything that everything is put down to a viral infection or the flu.

I find the surgery good. I do not use it very often but when I need an appointment I can normally get one. I rarely see the same doctor, but it is not a problem.

I had run out of medication and was desperately trying to contact the surgery to arrange an emergency prescription. I spent over 3 hours on the phone trying to get through, without success. The next day I attended the surgery in person. Altogether it took me over a week to get a prescription from the GP. The staff just did not seem to care, the receptionists were terrible and did not seem to understand my predicament, or show any empathy to me. I was very worried about missing my medication and the problems that can arise from doing do. In general the doctors are good when you see them but getting an appointment is extremely difficult as you have to get through the receptionists first.

The surgery is hard to get through to on the telephone making it difficult to book appointments. The doctors are very good and very thorough once you get to see them. The online system for ordering repeat prescriptions is good.

The GP receptionists are not trained to give diagnosis so I do not understand why they want to drill me with questions before deciding if I need to see the doctor or not. I actually prefer using private GP for my physical examinations.

It takes a while to get referrals for physiotherapy. It almost seem like the doctor does not want to do it.

My wife suggested to get appointment, I can be on the phone for 40 minutes on hold waiting for response. It can very upsetting when the receptionist is also interrogating you about why you need to see a doctor and they try to diagnose me. I needed an inhaler and it felt like I had to jump through hoops to get it.

The doctors have improved their appointments. It was such a difficult time during covid to see a doctor in person.

The practice is hard to get through to on the telephone but they are very good when you get to see them. The online system for ordering repeat medication is good.

I have a mental health condition and must take medication daily. Due to failed attempts and no understanding from staff of how urgent my need was I had no medication for 4 days. My CPN tried to intervene and they too had no success with the GP.