GPS Healthcare - Meadowside Family Health Centre

The surgery is hard to get through to on the telephone making it difficult to book appointments. The doctors are very good and very thorough once you get to see them. The online system for ordering repeat prescriptions is good.

The GP receptionists are not trained to give diagnosis so I do not understand why they want to drill me with questions before deciding if I need to see the doctor or not. I actually prefer using private GP for my physical examinations.

It takes a while to get referrals for physiotherapy. It almost seem like the doctor does not want to do it.

My wife suggested to get appointment, I can be on the phone for 40 minutes on hold waiting for response. It can very upsetting when the receptionist is also interrogating you about why you need to see a doctor and they try to diagnose me. I needed an inhaler and it felt like I had to jump through hoops to get it.

The doctors have improved their appointments. It was such a difficult time during covid to see a doctor in person.

The practice is hard to get through to on the telephone but they are very good when you get to see them. The online system for ordering repeat medication is good.

I have a mental health condition and must take medication daily. Due to failed attempts and no understanding from staff of how urgent my need was I had no medication for 4 days. My CPN tried to intervene and they too had no success with the GP.

It is very easy to get appointments whenever I needed one, obviously I cannot speak for others but in my opinion, people just like to see the GP for anything, and I wish there could be a walk-in service in Solihull hospital for such people.

I have had heart condition for many years and all they send is medications.
The medication is reviewed on a yearly basis by phone.
My blood tests are done yearly to test for my heart condition.

When you see a doctor they ask, 'what can I do for you?' They should know from the records.
They treat you like you have a plague.

Getting past the receptionist is an issue. You don't want to be discussing your health concerns with them. I understand it is due to sheer of volume.

All the doctors are part time.

Regularly have problems contacting them by phone. Problems with incorrect prescriptions. Unsupported through changes in important medication. Unhelpful receptionist.