GPS Healthcare - Meadowside Family Health Centre

Getting an appointment is sometimes an issues but other than that I have no complaints. Once you get in it's smooth sailing.

I filled in the appointment form but did not hear from the surgery. 2 days later I called them back and spoke to a rude receptionist who told me I needed to fill in the form. I explained that I had already done that and she said "well you need to fill in another one". I sent an email and did another form but still nothing. I then went to the surgery to speak to someone in person and I saw a kind and helpful receptionist who apologised and called me within an hour to tell me that my referral had been processed.

Appalling service from front desk. Absolutely no empathy or sympathy to your situation. They are rude and authoritarian. The new system is hopeless. I have been trying for days to get an appointment. This place is typical of the UK now. Too many admin. Not enough doctors. Too many patients. Disgraceful healthcare service.

After visiting reception I was just told to use Patches after 6 weeks trying to get an appointment. I left in tears and kept trying to no avail. I hope the new system works.

My experience has been very hit and miss. Getting an appointment can be very difficult. They have moved on to digital access for appointments using the 'Patches' system, and you cannot book an appointment over the telephone. I am 77 years old and this is a struggle, and I fear for the older community. I was however able to get an appointment back in early January 2025 when the doctor was very good and made a referral for me.

It can be difficult to get an appointment and the online booking system is a nuisance. I did manage to get an appointment when I had an urgent matter. I was happy with the service I received and the doctor made an urgent referral to the hospital which came through quickly, which was pleasing.

The nurse practitioner here was very thorough and made an appointment at the SDEC for me.

This service is really good, especially when you are elderly. They recently sorted out a referral to Heartlands when I was having issues with my knee.

GPS Meadowside are a good GP surgery and provide a good service. I have never had any problems.

I have found that Meadowside Surgery provide a very good service, particularly for the elderly. They referred me to the orthopaedic department at Heartlands Hospital, which I was pleased about.