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Reviews (353)

Doctor keeps delaying potential referral

September 21, 2022
My son is autistic and I told the GP to refer him to paediatric care because it seemed reasonable. Every time I raised this up with the GP they tell me they will look into it. It has been more than 3 years. I have asked the social worker to intervene but still not sorted. When my son is feeling unwell I have to take him to A&E.
Anonymous

I cannot get appointment

September 21, 2022
It is hard to get appointment for anything, I was doing fitness classes and I damaged my shoulder. I have called and complained to the receptionist and till now all I have been told is to take paracetamol. Not just my shoulders but my I do have concerns about my health and I wish to see the GP for further investigations.
Anonymous

Left without insulin for 3 days

September 7, 2022
I have a long term condition, diabetes. I have to call for my medication and I feel anxious to call because the receptionist responses are very rude and inconsiderate. I was left without insulin for 3 days because I was terrified to call the GP.
Anonymous

Receptionist was unhelpful

September 7, 2022
It is impossible to see the doctor, receptionist gives me anxiety because her responses are rude and very painful sometimes.
Anonymous

Waiting to see the doctor and medication

September 7, 2022
It took me 4 weeks before seeing my GP after I came home from hospital after an operation on my stomach, no concern for their patients wellbeing.
Anonymous

Not happy with receptionist response

September 7, 2022
I had a chest infection and the receptionist told me to go to the pharmacy for medicine. Went to the chemist and they also told me to get a prescription from the doctor because I need antibiotics. I called again and I was still told there were no appointment until the next 2 weeks. I suffered with coughs and fever and then I tested for covid and it was negative. I went to A&E and after 3 hours wait I went to see the doctor and they told me I had serious chest infection.
Anonymous

Receptionist was unhelpful

September 5, 2022
I lost my prescription and I asked for another one, the receptionist told me it was impossible for her to give me another one. I argued with the GP for days before they finally believed me and gave me another one.
Anonymous

Receptionist was unhelpful

September 2, 2022
The receptionist is always the problem for me. I can not pass their test, they want to know why I want to see the doctor and when I say its personal, they say the doctor will call me but I never get any call back. its been going on for too long.
Anonymous

Can not get through to my GP

September 2, 2022
Wanted appointment for my knee, could not get through on the phone for ages and when finally I got through, they could not understand why I did not get appointment earlier. Still no one did anything about my knee until the pain was unbearable. Pain killer medicine was given to me but in reality I needed a scan to see what was the cause.
Anonymous

Can not get through

September 2, 2022
I feel sorry for my husband with complex health needs, He doesn't get the support he needs. We are constantly being told there are no appointment and its only phone consultation.
Anonymous

Croft Medical Centre

Contact

01212707180

1 Pomeroy Way
Chelmsley Wood
Birmingham
B37 7WB

Location

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