Croft Medical Centre

I wanted to get a review for my BP medication, when I called the receptionist told me I did not need to see the doctor so I did not get any appointment and it has been 8 weeks.

Started peri menopause at 42 years old. I had severe symptoms, I Tried natural remedies for 5 years.
Tried to get hormone replacement therapy from GP but failed at first.
Eventually, I went on HRT at 49 yrs old. It's taken a while to get the right dose but I am monitoring my symptoms which are controlled now.
Currently waiting to Menopause specialist at Solihull hospital to get testosterone.

After already having a phone consultation for my child, I was required to have a second one before given an appointment to see a doctor!! Not acceptable!

I booked an appointment when I was eventually able to get through to see the nurse about my health concern. She was helpful and advised me to go to the hospital in reference to my health condition.

One time I contacted to enquire about my medication and the pain i was experiencing. The doctor did call me for a check up.
When I arrived at the surgery, the doctor came out, took me to a separate room where we talked. No assessment was carried out on my leg for the pain.
The doctor advised he was going to refer me to the physio at the surgery.
I attended my appointment with the physio only to examined the way the doctor had and booked for me to go back in fortnight to another physio at Bosworth practice. I was disappointed by the way the assessment was carried out.

When I contact the surgery for an appointment, they should not be keeping me on the phone for long.
When they provide a call back, no time is given and as a result you cannot go anywhere. They need to provide a time to make people aware.

Doctors need to explain how they can assess over the phone for a condition i.e. breathing difficulties as that normally requires me to do a breathing test. It is hard to diagnose for a condition if face to face assessment is required.
I have Hearing impairment and arthritis and this can be an issue.

I go to see the Asthma nurse for my asthma. The nurses are great.
They always send regular appointments and when the reviews are due.

There was lack of support from any medical professionals during the pregnancy, especially as I experienced a miscarriage in 2019.
When I had my first miscarriage in 2019 I received no bereavement support or care. I was left to deal with the situation and grieving.

I was lucky I had my family to support me but if I did not have that support I would not have known who to turn to. There are other people like me who have no access to family support.

I had to go for blood test at the GP with the nurse. I have difficulty with my health.
The nurse was not allow to drop me near the waiting are when I asked for her help.

I was not able to see doctors.
I have heard some surgeries in Kingshurst & Marston Green are able to see there GP face to face.

The surgery provides on line call-backs, however this is ok for minor things but not for conditions which are serious or worrying. Also leaving home is an issue for people like me who have accessibility and mobility difficulties.

When you do eventually managed to get an appointment, they are for video appointment or they ask you to send pictures for diagnosing purposes, which I do not agree with ask they are not able to assess the concern over a picture.
I would prefer seeing GP's especially with concerns around my mental health issues.
I have been advised to come in and pick up a leaflet when I have contacted regarding health concerns by the admin staff.
When I have contacted the receptionist for an appointment, I have to explain myself and I find then being intrusive.
I have seen staff at the surgery shouting at patience/elderly patience for asking questions.

What are the GP’s doing as they are not seeing people. I have now stopped trusting the GP’s.