Bosworth Medical Centre

The first point of contact is what sets the whole experience and unfortunately the staff here are not pleasant and my experience is never nice. The phonelines are always busy and its hard to get through, maybe they need more staff answering the telephones. The system is terrible. When I speak to the receptionists on the phone and/or in person they are not nice. They are unapproachable, unhelpful and quite honestly they are horrible. The doctors are nurses are very nice but you have to get through the horrible rude reception staff first to see them. It has taken me two days to get an appointment this week, despite this being at the request of my cardiologist, and related to a heart condition that I live with.

It has taken me days to get an appointment. When you call your lucky to get through and its normal for all the appointments to be gone. Your told to call back the next day and you experience the same problems. How helpful the receptionists are really depends on who you speak. Some of them are lovely and really helpful but others are not.

Getting an appointment can be a bit hit and miss. Today I have managed to get an appointment for the same day, but at other times it can be much harder. The staff are lovely and do their best to help.

I have been having my routine blood tests done here recently. The service has been very good.

Today was the first time I have been to this surgery. I was booked in with a nurse by the Chester Road surgery. My appointment went well, the nurse was lovely. I would be happy to come here again.

It is very difficult to get an appointment at the surgery. When you get an appointment the doctors are very good, but they are very hard to see. The reception staff make the experience at this surgery unpleasant. They are not helpful at all. They are unapproachable and the way they talk to people on the phone is awful. I worked for the NHS for years and if my staff spoke to patients the way they do here they would have lost their jobs.

I find the surgery very good in general. When I really need to see a GP I manage to get an appointment. The nurses are very good here too. They pre-book your appointments when you need a follow up with them.

The midwife I see regularly here is great. The service is fantastic. It is very personal in comparison to the care you receive at the hospital. You really get to know the midwife, they get to know you and seem to genuinely care about you and your baby. They have been very helpful and friendly, no question seems to silly to ask, and they are very informative and reassuring.

It's very hard to get an appointment. The receptionists are rude and unhelpful. I hate that you have to explain your situation to them. It sometimes feels like they are the ones diagnosing you. They are a little better when you need an appointment for a young child. The doctors are nice, its just hard to get to see them.

I recently put two separate prescriptions in on the same day. When I went to the pharmacist to collect a few days later, as instructed, one prescription had not even been sent over. I had to go back to the doctors to chase it up. It took four return visits to the reception desk for them to get it right.