Bosworth Medical Centre

My most recent experience was disappointing due to unclear communication and confusion caused by booking an appointment via the booking link. I was invited to book an appointment and they sent me a link which I booked the appointment with. I then had a telephone call from the doctor and they discussed my health and gave me instructions. I then attended my appointment as booked to be told it was cancelled. But I had not received notification that the appointment was cancelled and the doctor had not told me not to attend. When I attended the surgery and was told that the appointment was cancelled they said a prescription had been sent to the pharmacy. I was disappointed by the service and the time that was wasted.

It can be difficult to get through on the telephone, and I struggle to hear when I do because I am deaf. I attend appointments at Bosworth Medical Centre and Chester Road Surgery. My repeat prescriptions are dealt with at Bosworth. I sometimes have problems with the prescription being delayed.

Usually it is very hard to get appointments and you can only talk about one thing at a time. I recently saw a student doctor who was great though. They were very thorough and gave me all the time in the world.

The respiratory nurse doesn't really do anything. When I attend appointments I just blow into a tube and then they tell me to come back in 6 months.

I have received no support for my mental health struggles from this service at all.

I'm not a person who goes doctors often but when I do it's always amazing service.

It is hard to get through on the phones and the receptionists always ask me what my issue is and make the decision as to whether I'm seen. I have also had issues with their online system for ordering repeat prescriptions.

I have found accessing appointments good during my cancer journey. The problem I have had is with repeat prescriptions and having to attend the surgery to put them in rather than do it over the telephone. When dealing with a cancer diagnosis and treatment it was difficult to get there in person.

I generally get on okay and can get appointments when I need them. They are good with my kids too.

I was waiting a long time for them to arrange an appointment for me. In the end I walked to the surgery to speak to them and got an appointment booked in.