UHB Heartlands Hospital
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Reviews (724)
Good treatment at Dermatology Dept
March 23, 2023
There was a bit of a mix up in communication about which clinic to attend and I attended the wrong one. Staff were quick to sort this out and I was seen quickly at the right one. Been informative and helpful. Treatment has been good and my symptoms are getting better.
Treated as inpatient ward understaffed
March 23, 2023
I was admitted for treatment and overall care was okay. The ward was very understaffed. I found myself helping staff with an elderly patient with dementia, at night he was rummaging through other peoples belongings. He just wasn't receiving the care and attention he needed. I was even thanked by the staff for helping. I hardly slept during my stay because of the situation.
Difficulties navigating hospital layout
March 22, 2023
Visited the hospital for a cardiogram. The appointment went ok. Had difficulties finding out where to go and had to ask for assistance. Have received good communication via letters, texts and email relating to appointments which is great.
Never been seen so quickly, very impressed!
March 22, 2023
Visit to the Blood Pressure clinic. Appointment went very well was seen very quickly, was in and out in no time and care received was good. Staff were lovely.
A long wait in A&E
March 22, 2023
Had to attend A&E with severe knee pain/problem and I was unable to get into my GP surgery. The wait was very long and uncomfortable because of the pain I was experiencing. When I was finally seen things moved quickly and an MRI scan was arranged.
Not the best experience at Heartlands
March 21, 2023
Not the best experience when you have to visit Heartlands. Would rather go to Solihull but no A&E department.
Failed to properly investigate my symptoms
March 21, 2023
I felt like I was continuously brushed off. I was told my symptoms were down to anxiety and they were not fully investigated. My symptoms resulted in me attending a hospital out of the city and not under the remit of UHB, where my symptoms were fully investigated and my heart condition was detected resulting in a proper diagnosis.
Long wait and poor communication
March 21, 2023
Honestly just awful. Visited A&E - waiting times are ridiculous and there's no communication from staff at all. You're just left to suffer while you wait. Staff aren't friendly and don't reassure you at all.
Overall Good
March 20, 2023
I was admitted for treatment at Heartlands Hospital. Overall, it was a good experience and I received good treatment and care. The only problem was that the ward was very hard to contact which was difficult for my family and friends during my admission.
Emergency Appendix Surgery
March 20, 2023
My child required emergency surgery for appendicitis. At the time I was not completely happy with the care and experience, but looking back it all went ok and they received the appropriate treatment. I feel there is room for improvement in patient/relative care, in particular, communication between the staff and how they relay information to patients and their relatives could be better.