UHB Heartlands Hospital
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Based on 724 reviews
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Reviews (724)
A&E staff offered to transfer me to maternity
June 24, 2024
I was brought into A&E with pneumonia and was concerned about my baby. The staff here were good and offered to take me to the maternity ward but the maternity department wouldn't allow this.
Happy with care but staff are too busy
June 24, 2024
While I am happy with the service I received there was definitely room for improvement. The hospital is very busy overall and the staff are constantly rushed off their feet meaning that they do not have the capacity to provide an outstanding service.
Bad experience in maternity
June 24, 2024
My experience of maternity care at this hospital was very bad. The staff left me on my own all night due to COVID precautions. I then ended up having a C-section which was very stressful.
Outpatient care is not too bad
June 24, 2024
The outpatient care at this hospital is not too bad but parking can be difficult and there can be long wait times.
Good care throughout pregnancy
June 24, 2024
I have visited the maternity department here for scans and general checks throughout my pregnancy and the care has been good.
Lack of communication between staff
June 24, 2024
My mom spent a number of hours in majors in A&E at Heartlands Hospital, while waiting for emergency surgery. We waited over 5 hours to get into a proper bay, and then care was poor. An agency nurse was in charge of her care, notices on the wall stated that if you are in pain speak to the nurse, but she kept saying that she could not do anything until the doctor came back round. In the end we chased this up with another nurse who got a doctor to come straight away. This nurse tried to move my mom, who had a broken hip, and just kept pulling sheets. It did not work and caused pain to the injury and further chaffing of the skin. She then went and got a colleague to assist her with a slip sheet. This did not work the colleague ended up pulling mom really badly from her injured side, causing her to scream in pain. He asked what she had done to her leg and I told him she had a broken hip right by where he pulled her. He could not apologise enough and had not been told that she had a broken hip. Communication needs to improve between staff.
Good experience during labour
June 24, 2024
The care I received here during labour and delivery of my child was very good. The aftercare was also great and the midwives were lovely despite being very busy. My experience of the maternity department here has been positive overall.
Very good maternity care
June 12, 2024
The care I received in maternity was very good throughout. The staff were very nice and reassuring.
Felt like a private service
June 11, 2024
I visited this hospital to get medicine for my very young son. As soon as I walked in the staff were lovely and it felt like I was at a private service.
Lovely but poor communication
June 11, 2024
The staff in maternity are lovely but they don't seem to communicate effectively as I had a number of issues relating to staff communicating with each other while I was there.