UHB Heartlands Hospital
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Based on 724 reviews
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Reviews (724)
Satisfied with a good service & reassurance
June 24, 2024
I was referred to gynae by my GP. The referral came through quickly. I have attended three separate appointments to date. I have been looked after very well. The staff have been great, they have explained everything to me clearly and have been very reassuring. They have answered all my questions and I have been very satisfied with the service.
Outpatient appointment went well
June 24, 2024
I attended a liver scan today as part of my ongoing cancer treatment. The appointment went well. I saw a consultant who explained everything to me about treatment going forward. I have been happy with the quality of treatment.
Excellent diabetes clinic
June 24, 2024
I attend regular appointments at the diabetes clinic and the care is always excellent. I have developed a very good rapport with the staff here.
Regular cellulitis appointments went okay
June 24, 2024
I have been attending regular appointments here for cellulitis treatment. The care I have received has been okay.
Overwhelmed staff in A&E
June 24, 2024
I recently visited A&E and it was incredibly busy. The staff were all clearly overwhelmed by how busy it was.
Long wait lists but good advice
June 24, 2024
If there is a long wait list I go private but generally the doctors here will direct me quickly and correctly.
Awful discharge/bed management
June 24, 2024
The discharge process was slow with lack of advance notice given. They tried to send my elderly parent with a broken hip to the discharge lounge on a Sunday in the early afternoon, when she was not fit for discharge, paper work had not been completed and all assessments had not been done. The bed management team manager was called to speak with our family. She was incredibly rude and argumentative and tried to bully my parent into giving up their bed and waiting in the discharge lounge. Other patients who were much younger and much fitter were not discharged until hospital transport collected them from the ward. My parent was not discharged until early evening the following day so we are thankful that we stood our ground and refused to let them move her from the ward.
Attentive caring staff on a well run ward
June 24, 2024
My mom spent 5 days on ward 18. The care was fantastic. The staff were attentive and met all her needs. The ward was well staffed, she never waited long for assistance if she pressed her buzzer. They met all her hygiene needs and ensured that her toileting needs were met. They communicated well with the family. Doctors, Nurses and Physiotherapists were always on hand to answer queries.
Awful care on ward 5
June 24, 2024
The care my husband received on ward 5 was awful. They did not meet his needs at all and I dread to think what would have happened if I was not there every day as he is immobile.
Lack of checks from maternity during stay
June 24, 2024
When receiving care on ward 16 for pneumonia I was told that while I could not be cared for in the maternity department they would come to check on my baby every day. They did not come to conduct these checks for 3-4 days and the staff on the ward were unable to perform these checks themselves. When they did come to check in the care was good but the wait was stressful.