UHB Heartlands Hospital

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Based on 724 reviews
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Reviews (724)

Refused treatment in A&E

June 26, 2024
When I visited A&E at this hospital they told me that I needed a GP referral for my issue and wouldn't treat me. I ended up having to go back to China for treatment as I could not handle the NHS wait times.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you were refused care in the Emergency Department.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Very long wait to be treated in 30 minutes

June 26, 2024
I waited for 9 and a half hours to see a doctor in A&E for treatment to take just half an hour when I was eventually seen. The care was good but the wait was far too long.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that it took so long for you to be seen and treated in the Emergency Department - albeit that you're happy with the care you then received.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Inpatient physio not good enough

June 26, 2024
The in-patient physio team need to spend more time with patients before they are discharged. After hip surgery to repair a broken hip my parent only received one short session of physio a day. They got them standing each day but they were classed as mobile when they could not even walk. Based off the physio report they were discharged when they were clearly not ready to be.
Anonymous

Reply from UHB Heartlands Hospital

Dear Relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with the service provided by the physiotherapists and that your parent was discharged from their care prematurely.

If you think it’s helpful we are keen to listen to your concerns about your parent's care in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Great endocrinology service

June 26, 2024
The endocrinology department at this hospital provides a great service.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you're so happy with the care you've been receiving from the endocrinology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Frailty unit is a great addition

June 26, 2024
The frailty unit at this hospital is one of the best ideas the NHS have come up with.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that you are so impressed with the care that the frailty unit provides and the thinking behind it.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Absolutely fabulous thyroid care

June 26, 2024
The care I have received for issues with my thyroid has been absolutely fabulous. My only complaint is that parking was very difficult.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are really pleased to hear that the care you've received in the treatment of your thyroid issues has been so good. We are also really sorry to hear that you had some difficulties parking your car.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Delivery service not suitable for workers

June 26, 2024
Medication prescribed by my consultant can only be dispensed at the hospital pharmacy. During my last visit the prescription could not be completely filled with outstanding items. They tried to deliver this on two occasions to my home address but working full time meant that I missed the deliveries and there was no communication saying that the deliveries were going to be made. It would be useful if hospital pharmacies could deliver to a patients local pharmacy for them to collect there.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had a number of issues receiving medication from the hospital pharmacy.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

A&E staff not trained to meet my needs

June 26, 2024
This service provided in A&E is terrible, the wait times are too long and the care isn't great when you are seen. During my recent visit the staff assigned to care for me were not adequately trained to meet my needs.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you weren't happy with the care you received in the Emergency Department and you feel that staff were not adequately trained to meet your specific needs.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

Excellent oncology treatment

June 26, 2024
I have attended a number of appointments with cancer services at Heartlands Hospital during my diagnosis and treatment for breast cancer. The care and treatment received from the team has been outstanding.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the outstanding care you received from cancer services when being diagnosed and treated for breast cancer.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

4 hour wait with an appointment

June 26, 2024
I waited over 4 hours to be seen by a doctor, even though I was booked in to be seen by NHS 111. The staff were great and did keep checking on me. Treatment was good when I eventually saw a doctor.
Anonymous

Reply from UHB Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham- apologies for the delayed response. Whilst we are sorry that you had a long wait to be seen we are pleased to hear that the treatment and care you received was good and that staff regularly checked up on you.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Provider responded

UHB Heartlands Hospital

Contact

0121 424 2000

Bordesley Green
Birmingham
B9 5SS

Location

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