SHP - The Jacey Practice

Can’t access a GP, phone system not fit for purpose

I honestly don’t know how anyone who works can get an appointment -it takes hours to get through

I have chronic health issues which are currently causing me to be unable to work. I last spoke to a doctor a few months ago, and the care I received at that point was good, but getting to speak to or see a doctor is extremely tough.

Online appointment-booking is no longer available. The phone line for booking appointments has been at capacity every time I have called in the past month. I went to my local surgery today to make an appointment in person only to find it was closed.

Hospital advised me to speak to my GP. It’s just impossible

Phone appointments only at Jamey and the doctors on end of phone just fob you off with a prescription even when the problem is over two years old and there have been several ineffective prescriptions given. Sister practice Northbrook takes much better care of it’s patients

Like others i am extremely shocked at how this Partnership has and continues to treat me. After doctors laughing at my wife when she said she was concerned that i might fall due to very low blood pressure, doctors asking me to refer to page 3 of my heart reveal report then saying "you remember page 3 of the sun?" and doctors asking me what on earth is the matter with me, stating that life is "wonderful" when I'm under mental health services, have autism and POTS and continued nasal congestion making me panic. Doctors using the word health anxiety because rightly so I am struggling seriously with my symptoms. Surely a healthcare provider knows what the symptoms are of my conditions? I'm having to be trained how to handle POTS by UCLH as its so hard to live with!

I wrote a letter and sent it to admin here by email on 18/4
telling them i needed one doctor as i'm being totally misunderstood being passed from one to another, and i told them i was suicidal over my symptoms. It's now 19/07 and STILL NO ANSWER! No safeguarding, no offer of support, and no duty of care. I would not treat an animal like this and i cant tell you how much it hurts to be treated like this. Myself and my advocate have chased time and time again and still they don't care. I am not giving up until i get answers because nobody deserves to be treated like this and I am sure that the staff here that are ignoring me wouldn't like their family to be treated like this! I am someones wife and daughter! If you or yours were suicidal and asking for help with a medication, what would they think if still 3 months later you were ignored? It is nothing short of an outrage and this place should hang their heads in utter shame!!!!

I have now been FORCED to seek help with an alternative healthcare provider that has assured me absolutely that they would never dream of treating any patient like this, and that I will be safeguarded if i reach such depths of angst again.

If you cannot offer any basic duty of care to patients how or why are you still operating??? All it took was a phone call but you couldn't even stretch to that? In 3 entire months? Not even to ask if I'm ok???
Something is inherently wrong here!!!

This is not my doctor but I have serious concerns about the support they are giving - or not giving - to my relations. Poor access to services and appointments, ridiculous waiting times, unhelpful support staff. Other practices in SHP seem to the same. Looking at others’ feedback too, surely this needs to be investigated?

They are verging on criminal negligence now! No one can get to see a GP. You will never see or speak to your own GP. I called and got told if I wanted to speak to someone medically trained to call 111. Only when I got annoyed and said basically what is the point in you (the GP practice) even being there did they put me on hold then come back and say they had asked the doctors there my query and and answered it! So clearly they COULD help they just chose not to. Instead pushing all patients to go elsewhere whilst they stand around doing nothing.

Very long call waits, limited appointments, no online facilities. Jacey was excellent and went to mediocre following SHP merger. Access to GP services has been made very challenging for everyone which is serious - the whole SHP merger should be investigated properly.

Although my last contact on the phone was dealt with ok there are times myself and husband need to speak to a certain GP as he knows our long term Heath issues. GP’s aren’t reading notes enough. SHP has ruined the service. Seems impossible to get face to face appt.