SHP - The Jacey Practice

Work in general practice as a clinician so calling at 8am everyday or attending a surgery is impossible.
Now left without endometrial protection!,
Dangerous clinical practice

Call at 8.30 for a same day call back. Blood tests carried out as required plus other tests

Have phoned for appointment and cannot get through. What is the CCG doing - report published blames phone system when the surgeries were working fine before merger to SHP.

This used to be a great doctors surgery but since it joined shp it is terrible. As it is difficult to call and get an appointment without a long wait. Also a doctor told me I had cancer the week before Xmas. I had to go private to be told I hadn’t.

Official complaint has been sent. Terrible system in place!

You cannot get through by phone. Many days the lines are full as soon as they open at 8am. If you are lucky and are able to join the telephone queue, you may be on hold for over an hour. Online bookings are switched off. If you do get through, some (not all) of the receptionists are rude and uncaring. After hours spent getting through to the surgery the receptionists do everything they can to prevent you from making an appointment to speak to a GP. It is incredibly stressful. I am not too sure what the point of this practice is, as you really cannot get to speak to a doctor. If you are ill you end up having to call 111, go to A&E or go privately. This used to be a great surgery before the merger with SHP. Some of the doctors are really good, if only you had access to them. The only part that seems to work well is the online repeat prescription service.
Perhaps the worst part is that SHP don’t seem to have any intention / ability to improve the situation and the patients / health authorities seem powerless to take action. Our local MP has taken no action.

When you get through you can’t get appointment for 30 days. So you are sitting at home wondering what is wrong .

SHP are dreadful management service impossible to get through for appt and face to face contact with a gp is a thing of the past

I've been with the Jacey Practice since moving to the area in 1991. They have always served me well, but since the SHP take over, I can't get through in a reasonable time when calling the central SHP number, can't get an appointment at my practice. Patients weren't asked to vote if we wanted SHP. Just to be clear VERY DISSATISFIED with SHP only and NOT The Jacey Practice or the other surgeries part of the new group.

Incompetent and negligent