SHP - The Jacey Practice

I have been a patient here for 2 years and they have been very good. I have never had to book to see them as they contact me with appointments to monitor my health conditions. They have always made referrals quickly when needed too. I'm very happy with the service they provide.

My experience of SHP Jacey Practice has not been great. My concern is that there is a lack of continuity of care. You never see the same doctor, and communication is poor. The GP's only seem to work one day a week making it hard to request to see the same doctor because they never seem to be in. Being seen by new members of staff all the time means that they have no clue who you are and know nothing about your medical history and you find yourself having to constantly explain your health conditions over and over again, which takes up time, when your appointment time is already limited.

My experience has been poor because of the difficulties I have encountered trying to get an appointment. It was even difficult for my spouse to get appointments when they were terminally ill with cancer, which was very disappointing.

The doctors at The Jacey Practice are good but I do not like being given appointments here due to the distance and inconvenience of travelling here. It is not the surgery I registered at, but due to the merge of surgeries under SHP they try and persuade me to visit the surgery. There is a lack of consideration for how close the surgery is to where the patient lives when booking appointments, which to me would just be common sense.

I have had issues with fibroids for 3 years and finally got a hysterectomy 4 weeks ago. I have been having palpitations and temperature swings for the past week and we have tried to get appointments to see a GP as of course high temperatures are a major indicator or infection. The Jacey Practice could not care less. I was told that they were booked today, could not take a booking for tomorrow and to either call 111 or go to A&E in Birmingham. This is absolutely disgusting. Unfortunately this callousness and gatekeeping is now the de facto service you get from this practice.

This practice is clean and efficient. It is not always easy to get appointments so I go down in person to get them. I am quite happy to wait as long as it is not urgent. The doctors and nurses are very good too but it would be nice to see them for a bit longer.

I spent almost 2 hours on the phone trying to get an appointment here but the receptionist was very helpful.

They are good but it does sometimes take time to get appointments causing issues for things such as sick notes. I've never had any problems with the care and their triage system works well.

It is very had to get appointments, I attend the surgery in person because the telephone lines are so busy, but it is normal to be told to come back the next day because all the appointments have gone. You have to order repeat prescriptions via the SHP website which I find difficult. Parking at The Jacey Practice is also difficult with limited spaces and the road markings for the disabled bays are barely visible. The ramp space is is also a parking space and there are no signs.

I can't get appointments, they are always getting prescriptions wrong, and sometimes they just don't bother passing on info or requests. Even when you make a complaint no one gets back to you. I have been asking for a repeat of one medication since the end of June and still have not got it sorted