UHB Solihull Hospital

Thank you for taking the time to post your comments regarding Solihull Hospital. It is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

Thank you so much for taking the time to provide feedback about Solihull Hospital Rheumatology Department. We are delighted to hear about the excellent service you received from our hardworking colleagues. In particular that they have been so helpful, professional and diligent.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kindest regards, Patient Experience Team

Thank you for taking the time to post your feedback following your recent experience at Solihull Outpatients. I am so pleased to read that you felt supported throughout and well informed by our staff who do work very hard to ensure a positive patient experience regardless of how busy their workload is. I will ensure that your feedback is forwarded to the Outpatient lead, who I'm sure will be very pleased to read your comments, which I hope is acceptable.

Once again, thank for your feedback and please contact us if you require any other assistance.

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about the Solihull Hospital. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer services team and that you've been treated with so much kindness and care.

Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about the Solihul Hospital. We are delighted to hear about the great service you received and pleased that you have received your pre-op assessments in readiness for your surgery.

If you have any concerns regarding your treatment and care please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will try to resolve any concerns you may have.

Take care, Patient Experience Team

Thank you for taking time to leave feedback about your care at Solihull Hospital. We really appreciate hearing positive comments regarding the services we provide.

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about Solihull Hospital Cancer Services. We are delighted to hear about the excellent service you received from our wonderful colleagues in the Cancer Centre; in particular that they have been so helpful and explained your treatment and results so well.

Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about the Solihull Hospital. It is lovely to receive such positive feedback from our patients.

We are very pleased to inform you that in June 2023 the MIU will be opening again and in addition to this service there will also be a minor illnesses service which will be provided by a local primary care provider (GPs) and this collaboration will mean that the two services will be opened in June as the Solihull Urgent Treatment Centre (UTC).

The UTC will provide a much needed urgent care service – supporting with minor illnesses and injuries - for the residents of Solihull.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get a follow up appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our Endoscopy Department has not been a positive one and you felt that the environment was unpleasant.

Your feedback has been sent to the managers for the Endoscopy Suite to make them aware of your experience. If you have any concerns regarding your treatment and care please do try contacting PALS as they are there to help with any concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes, Patient Experience Team