UHB Solihull Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about the Solihull Hospital - apologies for the delayed response. We are really pleased to hear about the excellent treatment and care you received from the oncology department, and also that you found parking and accessing the department straightforward.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. Whilst we are obviously sorry to hear that there was a slight wait at your appointment we are pleased to hear that otherwise the care you received was good and you're happy with your experience.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you received from the oncology department and in particular Dr Salik - and that you were kept well informed, and treated with dignity, kindness and reassurance.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

Thank you for taking the time to provide feedback about Solihull Hospital, Antenatal Clinic. We are really sorry to hear that you have had a poor patient experience at your appointment and feel that the staff are unsupportive and dismissive.

If you are still experiencing problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are there to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern the team are there to support you. Your feedback has been sent to the Antenatal Clinic lead so they are aware of your comments and concern.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our hospital was not a positive one, in particular the issues with the long waiting prior to your procedure and being on your own.

We are keen to listen to your concerns in more detail to understand more about what has happened whilst you were under our care. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that you are still waiting to get an appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients. Staff love to hear that they have helped to make your patient experience a positive one.

Kind regards, Patient Experience Team

Thank you for taking the time to post your comments regarding your patient experience at Solihull Hospital. It is lovely to receive such positive feedback from our patients.

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience has not been a positive one and you haven't been able to get a follow up appointment.

If you still haven't received an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

Please do try contacting PALS as they are there to help with any outstanding concerns - they can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern they will be able to inform the departments of the issues you have raised, so that they can look into the concern you have raised.

Best wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Solihull Hospital. It is lovely to receive such positive feedback from our patients, staff love to hear that they have helped to make your patient experience a positive one.

Kindest regards, Patient Experience Team