SHP - Grove Surgery

Midwifery team were excellent

1/2 hour on hold and then put through and then can't get appointment.
Will take children to A&E rather then try to make appointment as knows can't get one.

Getting better but still not good. Other SHP sites seem better. Had very bad experience with receptionist who said i couldnt have hearing problems if I was able to converse face to face with her.
Nightmare getting through
you are always 30+ in queue and no appointments.
Puts you off seeing or calling them.

GPs themselves are very good if you can see them.
Also you get a text saying from SHP but no one knew what SHP was.

Tried to call from 8.30am and couldn't get through until6.10pm
No longer a service. Phone details said I called 23 times and system overloaded and I couldn't get through, No option to leave message.
Dreads having to call them again.
Had cancer and had asked GP to prescribe what consultant had asked.
Cant rate as GP is 5 and system is 1

Sees diabetic nurse at the grove surgery. Good help

Don't get through on phone lines for over an hour, they then drop call and you have to start again
Some GP'S don't listen to you and talk over you. Many wrong diagnosis.
My nephew got told he had a virus but it was actually a brain tumor. Only found out by seeking private help as he knew it was a virus but serious. The Dr said they were just being over protective parents, its just a virus.

The GP is not helpful at all. When I had usual headache and I called I was told to take pain killers by the reception without any doctor's input. Every time I call they tell me to do self treatment.

The reception is rude and not listening to me. Am alwasys being told to wait and am tired of it.

Went for a scan and still waiting for my results over 2 months from my GP. The radiography suggested that I call for the results but I have been waiting in the queue for over an hour.

There is a miscommunication between hospital and GP, I have to chase up my hospital results and do everything else myself.