SHP - Monkspath Surgery
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Based on 258 reviews
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Reviews (258)
No appointments available
April 9, 2024
I waited on the phone for an hour only to be told that there are no appointments available. If you visit the surgery in person there are long queues and you still can't get an appointment. I recently had a bad case of eczema and sent photos through the online system to again be told that there are no appointments available and I should book in at the UTC.
Very poor, difficult to access care
February 22, 2024
This surgery manages demand by having hour long waits on the telephone and by saying if they are fully booked you could turn up in person and maybe get a cancellation. If it was a modern business it would improve efficiency by improving processes and embracing technology. Many people don’t need to see a GP and can be sorted by nurses, nurse practitioners or pharmacists whose capabilities should be expanded even further. New technology such as email, Teams and Zoom could be used to debottleneck access. This approach to accessing services is damaging the reputation of the NHS. My dog has better access to healthcare than I get from SHP Monkspath.
Not happy with shabby care
February 19, 2024
The doctors at Monkspath surgery are very good but it is very difficult to see them. It is very hard to get an appointment. I am not happy with how the receptionists handle my requests. I am just told no appointments, and I have never been navigated to any other services. Overall I am not satisfied with the service at all.
Poor mental health support
January 30, 2024
I have found the mental health support poor. It could be improved with more emphasis on continuity of care. It is very hard to see the same medical practitioner/GP, which means that you have to continually tell your story and talk about your past trauma. I find this very difficult. To access services we are told to self refer, again this is difficult when you have mental health problems. Building the confidence to contact services and charities to seek help is very difficult.
Good access for children
January 30, 2024
I find that the surgery is quite good when you need an appointment for a child, compared to if I need a general appointment for myself.
SHP booking system does not work
January 30, 2024
The appointment system is unfair. Routine appointments are released in the mornings for a fortnight's time. If you have caring responsibilities and/or work you are disadvantaged in accessing appointments. Why cant some 'routine' appointments be released in the evening? This would allow people who work and/or care to access appointments,. The e-consult has always directed me to 'routine' appointments. There is no joined-up system.
Called in for a new patient check up
January 30, 2024
I booked an appointment online after receiving a text message telling me to book a new patient check up. I have only just moved into the area and registered as a patient. I am impressed with the service and how easy it was to book my appointment on line.
I find it very difficult to get appointments
January 30, 2024
I find it very difficult when trying to book an appointment. I queue outside for half an hour while also holding on the phone lines to try and boost the chance of getting an appointment. The phone lines are quite often at full capacity. I am never offered appointments at Monkspath despite living on the doorstep, and it is very difficult trying to get my elderly parent, who I care for, to other surgeries.
Lots of new doctors who are nice
January 30, 2024
This is not the surgery I registered with but as part of SHP I am offered appointments here. I find it easy to park here and the medical staff are very good. There has recently been a number of new doctors who are very nice, and it seems to have made getting an appointment here easier.
Physician Associate was wonderful
January 30, 2024
My appointment with the physician associate went wonderfully well. She answered all my questions, was very thorough in her examination and had a lovely manner. I am very happy with the service provided.