UHB Heartlands Hospital
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Reviews (724)
Poor communication
July 10, 2023
I was recently admitted twice. It was a very stressful time, and I was moved around from ward to ward. The doctors could not make up their minds with what was wrong with me. One doctor would say one thing and then another would say something else. The communication and information from the doctors was all very confusing. I finally got a diagnosis and it was a reaction to the medication I was given. The nursing team were very hard working and clearly very busy. I found the younger nurses far more caring and helpful unlike the older staff members. The ward environment was not pleasant, there were a number of dementia patients on the ward and there were only 4 nurses looking after 40 patients at one point. It was clear that it was a struggle for them. The patients, although not their fault, were at times very distressed and caused a lot of noise and disruption on the ward. It was not very fair on the patients who were trying to rest and recover. I barely slept and was very glad to get home.
Good care but awful environment
July 7, 2023
I attended the A&E department with a friend who had suffered a bad fall. Whilst the care and attention she received from staff was wonderful the environment was awful. The department was full of police with drunken people causing disruption, I was actually scared and felt intimidated by the people there. It seems that a police escort also means that you take priority which is not fair at all. My friend was seen and treated and we were lucky enough to leave in just under three hours.
Still waiting for an urgent referral
July 5, 2023
I have been waiting for an urgent referral appointment for my son. We have been waiting months, which is really frustrating and very concerning.
Care received lacks attentiveness
June 30, 2023
My care at Heartlands hospital has been too impersonal and staff lack the attentiveness and care that I have received at other hospitals in the UHB Trust. The facilities at this hospital are very poor, the old out patients department looks scruffy and does not appear to be well kept. The toilets are awful.
I would not want my dog treated here!
June 30, 2023
My elderly relative is being treated here and I am not happy with the care they are receiving. They are not communicating well with me despite me being the next of kin, who also holds power of attorney for the patient. I cannot get through on the telephone for updates. On occasions I have been told that someone will call me back but they do not. They are not using the correct procedures to move my relative, a hoist should be used but they are not facilitating this. I would be much happier if my relative was being treated at UHB Solihull.
Room for improvement
June 28, 2023
I was told to go to the hospital by 111. I was sent straight to ward 9. Overall I found the service and care okay. There's room for improvement at Heartlands hospital. Going to hospital is never pleasant but could be better.
Good service & helpful department secretary
June 28, 2023
My appointment went very well but I had to chase up my follow up appointment. I contacted the department directly and the secretary was very friendly and helpful and booked the appointment for me. Overall I received good service and care.
Poor Experience of SAU Department
June 28, 2023
I had a follow on appointment in the SAU department after having my gall bladder removed. My appointment was booked for 10am and I was not seen until after 4pm. The waiting room was horrendous, with lots of very distressed patients waiting to be seen. People were being sick and were visibly very upset. There was no privacy and no dignity for the people waiting who were clearly in need of medical attention. It really was awful.
Good experience of maternity department
June 27, 2023
I had a very good experience. I was seen very quickly and the staff were very friendly and helpful. The service was great.
Operation a success and good care
June 9, 2023
I recently had an operation on my leg. The surgery went well, the staff were friendly, and I felt well cared for.