UHB Heartlands Hospital
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Based on 724 reviews
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Reviews (724)
Very good prostate cancer care
July 26, 2023
My experience has been very good. I have received good care from the prostate cancer team, having regular check ups. The staff have been great, they are very informative and communication is good.
Good care but little rest
July 26, 2023
I was admitted for 10 days and treated for pneumonia. The care was good but during my stay I was moved around from ward to ward in the middle of the night. This happened more than once. The food at the hospital was not good at all.
Excellent treatment & care
July 25, 2023
I was recently admitted to Heartlands Hospital for two nights. I cannot fault my time there. The care was excellent. I was being treated for a respiratory condition, the nurses did a wonderful job despite being so busy.
Very Good Badger Service
July 25, 2023
I have had to use the Badger service at Heartlands on a number of occasions because of the difficulties accessing GP appointments at my own surgery. The service here is very good and you can attend for walk in appointments during specific times.
A Battle For Information
July 20, 2023
I find it a battle to get any information from them. It's a shame and something I hear a lot about this hospital.
Elderly patient discharged at 10.30pm!
July 14, 2023
My husband was recently discharged from the hospital after being seriously ill. Whilst treatment was good and his health had greatly improved he was discharged at 10.30pm. I found this quite shocking that someone would be discharged so late in the evening particularly when unwell, older and quite frail.
Lack of communication
July 14, 2023
My father has recently been admitted for the second time in the past two months. While I have been very happy with the treatment and care it has only been brought to our attention now that when he was in hospital last time he was suffering from kidney failure. We were not told about this and there was no continuity of care, treatment or even monitoring following his last stay. This lack of communication is quite concerning.
Superb care and treatment
July 14, 2023
I was recently admitted to hospital with a number of ailments including sepsis. I have been very unwell. I have been taken good care of and the staff have been wonderful. The food was not to my taste but I'm fussy so my family have been coming in three times a day to drop off food for me.
On A&E ward for over 24 hours
July 13, 2023
My dad was brought in by ambulance and brought straight in to majors. He was assessed and treated and spent 24 hours in a private bay until doctors had decided best plan of action and a bed was available on a ward. He was well looked after and being there meant that two members of family could be with him at all times which was reassuring because he has dementia. The wait for a bed on a ward is not the best scenario but we know that this is a problem at all hospitals.
Excellent care of elderly patient
July 13, 2023
My husband was admitted a week ago to ward 21 with numerous infections and concern about underlying problems. He has been very well cared for on a ward. Having dementia and being very frail it has not been an easy week but the ward he was on was excellent with a member of staff present at all times. In moments of confusion he was cared for and reassured and our family are very appreciative. I was keen for him to return to his care home as soon as he was on the mend but the hospital insisted on keeping him in to carryout further tests to ensure there was nothing sinister going on, which I am very grateful for. Overall our experience of the ward has been wonderful.