SHP - The Jacey Practice

The practice is convenient for me as we live a walk away, the service is good but getting through the phone in the morning can be a pain.

Most of the time I get to see the same doctor and am happy about it but the long waiting time on the phone gives me anxiety and when I finally get through I am told there no appointment left.

The surgery is fine. No major issues.
I do not get regular medication reviews.
My mum rings the surgery every months for the prescriptions.

We try to phone the surgery but due to covid they were unable to offer appointments which they tried their best with.
If appointments is required to see the doctors, then we go direct to the surgery . We can get appointments pretty fast generally.

Very difficult to get through but seems to be sorting out now.

Awful and unsafe at times, staff rude and unprofessional sometimes.

As a health care professional that works for the NHS and knows its under pressure, SHP have been extremely poor when it comes to contacting and communication, which makes me feel the service is unsafe.

Trying to get through is a nightmare, it even puts me off contacting them for medical needs. It is hard to access face to face.

Positive experience except for the waiting time on the phone.

It can be very frustrating to be told that there is no appointment left after waiting on the phone for more than an hour.

I have been with this surgery since 1976 and I have had no problems until the last couple of years. Having face to face appointment seems not to happened and the waiting time on the phone has gone worse. It looks and feels like a business to me .