SHP - The Jacey Practice

I had a blood test, the service was very good, on time and the nurse was very lovely and professional.

Cant get through to speak to anyone.

Just had repeat prescription - no problem. Hasn't been ill luckily.

I had an infection and the doctor at the A&E told me to see my GP for further investigation, its been 8 weeks and am still waiting to see the doctor. I tried several times to call but the queue was always long. I had to come in at 8am and queue to see the receptionist and I finally got the appointment. The doctors are great when you see them but the problem is getting through.

I had a blood test, the service was very good, on time and the nurse was very lovely and professional

I have had hearing problem since 2021 and my Doctor has made referrals at the hospital. It doesn't seem like anyone knows when and where I have to go. The hospital says they do not know anything and my GP also can't give me any details.

My appointment was cancelled in 2019 and am still waiting for another appointment date

Every time I have called it has been good, but there are long waits. I understand that this is down to sortage.
As a diabetic the service is really good.

I have needed to see a gp for my children a couple of times over the last few years and I have only once managed to get through to reception due to phone lines being at capacity. I have visited reception as well to try but every time I am told they have no appointments and call 111. Terrible service when it’s for very small children/babies.

None urgent appointments month wait. No follow up or continuity of care. Not always treated well by Drs. Very short appointments feel rushed and uncared for. Complaints not followed up. Prescriptions are often incorrect or not done. Hospital Notes and admin disjointed.