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Reviews (104)

The clinical care great, admin awful

September 25, 2023
Whenever I have received care from the clinical staff it has been great. I have nothing but positive comments in this area. The challenges started however when SHP took over. Trying to make an appointment is incredibly hard. The phone queues are awful and when you get through the appointments available are for weeks in advance. Why can't we book online anymore as we could pre-covid?

I have experienced challenges with the admin staff not knowing the processes involved in making an autism referral. This has caused severe delays.

Telephone experience is awful

August 3, 2023
Stop giving us the average waiting time as you know it is misleading and why can’t we book appointments online prior to this awful partnership was formed
Jeffrey Johnson

Very poor service can’t get appointments

July 27, 2023
Waiting times, staff attitude poor and uncaring, doctors start late. Treatment suggestions mainly aimed at saving the practice money. Just a money making operation for the doctors many who are part time

Poor communication & lack of appointments

July 24, 2023
It is very difficult to get through on the telephone line which makes it very hard to get an appointment. There is no continuity of care, you always see a different doctor even when you request to see the same one. Some doctors are quite arrogant. Some reception staff are unhelpful and when they tell you they will get back to you they don't.

Can't book appointment

April 15, 2023
Horrible experience .

would give 0 stars if it was an option

April 11, 2023
Not Jacey issue - issue for SHP. Impossible to make appointment for bloods for heart failure or get advice following Covid vaccine side effects. Tried now - telephones at capacity - wont even let me be "37th in the queue" and have me waiting for an hour for someone to answer. Shambles. Was much better as individual practices. Frankly dangerous lack of access. Should be in special measures in fact why aren't they?

Delayed referral for chest x-ray

March 31, 2023
I was suffering from chest pains and the GP himself suggested that I get a chest x-ray but the referral was never made. I was given antibiotics and after a while the pains returned. So after more than 3 months I got a letter from the hospital to come in for x-ray. I feel like the GP don't take us serious enough.

Very poor response to queries

February 17, 2023
I am a mother of two teenagers and whenever they are unwell I panic because it is impossible to get appointment to see a doctor. It is stressful and shameful. The doctors prescribing antibiotics without seeing the patients is not acceptable.

Phone calls always at capacity

December 16, 2022
Very difficult to request answer for e.g. blood test.
Lynne Tombs

4 weeks wait for phone call from a GP

November 7, 2022
4 weeks wait for phone call from a GP.
I think because of this, this is why the A&E departments are so full.
The practice is rubbish now, can't see the same doctor and can be sent to any surgery. Very poor service.

SHP - The Jacey Practice


93 Northbrook Road
West Midlands
B90 3LX


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