SHP - The Jacey Practice

I have had issues with fibroids for 3 years and finally got a hysterectomy 4 weeks ago. I have been having palpitations and temperature swings for the past week and we have tried to get appointments to see a GP as of course high temperatures are a major indicator or infection. The Jacey Practice could not care less. I was told that they were booked today, could not take a booking for tomorrow and to either call 111 or go to A&E in Birmingham. This is absolutely disgusting. Unfortunately this callousness and gatekeeping is now the de facto service you get from this practice.

This practice is clean and efficient. It is not always easy to get appointments so I go down in person to get them. I am quite happy to wait as long as it is not urgent. The doctors and nurses are very good too but it would be nice to see them for a bit longer.

I spent almost 2 hours on the phone trying to get an appointment here but the receptionist was very helpful.

They are good but it does sometimes take time to get appointments causing issues for things such as sick notes. I've never had any problems with the care and their triage system works well.

It is very had to get appointments, I attend the surgery in person because the telephone lines are so busy, but it is normal to be told to come back the next day because all the appointments have gone. You have to order repeat prescriptions via the SHP website which I find difficult. Parking at The Jacey Practice is also difficult with limited spaces and the road markings for the disabled bays are barely visible. The ramp space is is also a parking space and there are no signs.

I can't get appointments, they are always getting prescriptions wrong, and sometimes they just don't bother passing on info or requests. Even when you make a complaint no one gets back to you. I have been asking for a repeat of one medication since the end of June and still have not got it sorted

I joined the practice approximately 18 months ago and in that time I have not seen a GP. The surgery have been very good at arranging regular routine blood tests though and the nurses are great.

I have not been able to see a doctor to discuss my health concerns and early signs of dementia, and I have failed to receive any support from them. SHP need to improve.

It is hard to access appointments via the telephone and I find that E-consult is very hard to use.

Good GP, good appointments and good staff who are very helpful.