SHP - The Jacey Practice

They are good but it does sometimes take time to get appointments causing issues for things such as sick notes. I've never had any problems with the care and their triage system works well.

It is very had to get appointments, I attend the surgery in person because the telephone lines are so busy, but it is normal to be told to come back the next day because all the appointments have gone. You have to order repeat prescriptions via the SHP website which I find difficult. Parking at The Jacey Practice is also difficult with limited spaces and the road markings for the disabled bays are barely visible. The ramp space is is also a parking space and there are no signs.

I can't get appointments, they are always getting prescriptions wrong, and sometimes they just don't bother passing on info or requests. Even when you make a complaint no one gets back to you. I have been asking for a repeat of one medication since the end of June and still have not got it sorted

I joined the practice approximately 18 months ago and in that time I have not seen a GP. The surgery have been very good at arranging regular routine blood tests though and the nurses are great.

I have not been able to see a doctor to discuss my health concerns and early signs of dementia, and I have failed to receive any support from them. SHP need to improve.

It is hard to access appointments via the telephone and I find that E-consult is very hard to use.

Good GP, good appointments and good staff who are very helpful.

I just can’t get an appointment, the phones are always at capacity and I'm told to ring back tomorrow only to be told again “sorry no appointments please ring back tomorrow” .

The Jacey Practice provide a very good service. I am happy with the care I have received.

I find Jacey Road Practice generally good. I do experience some difficulties booking appointments, but my main concern is that I am unable to access online services because I do not use the internet.