SOLAR - Bishop Wilson & Freshfields sites

Was referred by our GP for help for our teenager. We were expecting a wait of approximately 12 to 18 months so were pleasantly surprised that we were seen after only 6 months. We were happy with the support we received.

Solar needs to be quicker with referrals

Long waiting time to speak with someone. Lines always busy.

Waiting times are incredibly long, which is understandable, but that is no reason to take any small happening and strike someone off just like that to fill their space.
No compromise on session times, even when this is part of the issue at hand. Taken 2 weeks off as parent needed to support grand parent when seriously ill and received a letter to say will be taken off the books within 7 days and need to re-refer.

No compassion, no support, no empathy, just pure 'let's get the job done and go home' sort of people.

Two Amazing psychologist who have worked and work with child who gets his anxiety and very supportive.

Son was sent for counselling mental health & even after school expressed concern about him wanting to die and him telling them he wants to they didn’t support him at all

Good experience but the waiting lists are very long and they don’t always have different approaches for children with additional needs and you don’t get an actual report of there findings during there assessment

told them about several situations and suicide attempts, put on a long waiting list for therapy then called back asking to be moved up due to witnessing a highly traumatic situation which caused my mental health to severely relapse, to which they responded “some children need more help than others” and suggested i go on a walk and talk to my friends

They listen and help us with supporting anxiety

Even though things a very different at the moment with lockdown, Solar have gone out of their way to ensure that my daughter still receives the help and support that she needs. Liam is fantastic