Very quick to strike you off over nothing!
Waiting times are incredibly long, which is understandable, but that is no reason to take any small happening and strike someone off just like that to fill their space. No compromise on session times, even when this is part of the issue at hand. Taken 2 weeks off as parent needed to support grand parent when seriously ill and received a letter to say will be taken off the books within 7 days and need to re-refer. No compassion, no support, no empathy, just pure 'let's get the job done and go home' sort of people.