SHP - Monkspath Surgery

Long term patient and have until recently had good service, both in person and on the phone. Since COVID-19 it appears that this surgery - now part of Solihull Health Partnership (SHP) - has become hard, if not impossible to contact by phone. The administration is prone to faults: losing a prescription request, failing to fulfill monitoring of medication with regular checks as before, confusion over medical record keeping and failing to notify the results of a specimen submission. An online service which is far from easy to use and requires a PIN supplied in a letter that has never been received or sent!
There appears to be an assumption that everyone can use the Internet and the SHP website. Given the local population there must be a significant minority who do use the Internet. Those people rely on the phone service.
One persistent feature is that there is NO communication, such as an update on the website or even an email or heaven forbid a posted letter.
The surgery has effectively "dropped a shutter" down on their patients.