SHP - Monkspath Surgery

The queuing system is a joke. Paramedics came out to see me last Monday. They were appalled by their service too. You are "number 48" in the queue is a regular statement from many people

Phone queues to speak to someone re admin queries or an appt are horrendous . The merger with other practices has seen the service deteriorate drastically. Also unavoidable mistakes have been made recently - wrong medication prescribed on a repeat , no script available at chemist when I was told it would be. Blood test form not posted to me when it was promised . Just a lot of stress from having to make several chasing phone calls and having to wait so long to be connected to someone to deal with them ( 45 mins to 1 hour ) . All whilst trying to do my job.
On top of feeling ill this is not what patients need.

Long term patient and have until recently had good service, both in person and on the phone. Since COVID-19 it appears that this surgery - now part of Solihull Health Partnership (SHP) - has become hard, if not impossible to contact by phone. The administration is prone to faults: losing a prescription request, failing to fulfill monitoring of medication with regular checks as before, confusion over medical record keeping and failing to notify the results of a specimen submission. An online service which is far from easy to use and requires a PIN supplied in a letter that has never been received or sent!
There appears to be an assumption that everyone can use the Internet and the SHP website. Given the local population there must be a significant minority who do use the Internet. Those people rely on the phone service.
One persistent feature is that there is NO communication, such as an update on the website or even an email or heaven forbid a posted letter.
The surgery has effectively "dropped a shutter" down on their patients.